1. Home
  2. Insights
  3. Articles
  4. Westlaw offers world-class customer support

Article

Westlaw offers world-class customer support

Eliot Wrenn
Reference Attorney Manager, Thomson Reuters

Legal research is a significantly easier task today than it was when John B. West first started publishing case law and classifying the law with Key Numbers more than 100 years ago. Since then, Thomson Reuters has been committed to providing the best legal research tools and information available. But just because Westlaw makes it easier than ever to find the documents you need doesn’t mean that you won’t need some help along the way.

Reference Attorneys

Westlaw subscribers have access to the world’s best legal research assistance provided by our Reference Attorney team. Every Reference Attorney is a bar-admitted attorney, and together, they have more than 700 years of helping customers find content on Westlaw. In a short phone call or live chat, a reference attorney can help you put together the best search for your legal issue, saving you both time and money. Reference Attorneys not only help customers with their legal research, but they also help our product development and attorney editor teams with various projects, driving change and improvements within Westlaw. They are the research experts behind the innovation.

Training and Client Management

If you need training on Westlaw, our Westlaw training videos are a great place to start. These short videos provide an excellent overview to introduce you to key legal research tasks. Our Client Management teams are also standing by to conduct more in-depth instruction on how to get started using Westlaw and other Thomson Reuters products. These complimentary trainings can be scheduled at your convenience and are tailored to your specific needs. Westlaw Client Management trainings are included in every Westlaw subscription.

Customer Service & Technical Support

We understand that you may need help with your Westlaw account. Our secure My Accountonline platform allows you to make a payment anytime, view credit and balance details, retrieve an invoice, manage online users, set up automatic payment and e-billing and more. And our Customer Service professionals are available to assist with other account and billing questions. For those times when your computer is acting unexpectedly, preventing you from working on Westlaw or another Thomson Reuters legal solution, our Customer Technical Support team is ready to help 24/7! They also provide software installation and setup assistance. Our Westlaw Support team works with more than 60 Thomson Reuters products and can get you back on track.

Whether you’re looking for the needle in the haystack and need a hand from an expert Reference Attorney, need training from our client management team, or want to streamline how you pay your Westlaw bill, we’ve got you covered!

For more Westlaw training & support resources, visit us on the web – or to speak with one of our Customer Support professionals, please use the numbers below:

Reference Attorney Research Help: 1-800-REF-ATTY (1-800-733-2889)

Schedule a Client Management Training: 1-800-328-0109

Customer Technical Support: 1-800-WESTLAW (1-800-937-8529)

Customer Service: 1-800-328-4880

 

About the author
Eliot Wrenn is graduate of the University of Wisconsin – Madison and the University of Minnesota School of Law. Before law school, he could usually be found in the wilderness guiding backpacking, canoeing, and kayaking trips and teaching environmental science. He still finds time to explore the local and regional wild with his family. Eliot has been a Reference Attorney with Thomson Reuters since 2007.