Australian Consumer Law   

In January 2011, the Australian Consumer Law (ACL) replaced 20 Commonwealth, State and Territory consumer protection and fair trading laws and became Australia's first national consumer law. By giving the same rights and protections to consumers wherever they are located in Australia, the ACL provides consumers with greater protection while at the same time reducing the cost of doing business for organizations.

The ACL addresses consumer concerns, such as unfair terms in standard form contracts, consumer rights when buying goods and services, product safety, door-to-door sales and other direct marketing, lay-by agreements, misleading or deceptive conduct, and more. Violations of the ACL can result in serious corporate or individual penalties, which vary depending on the offense committed.

This course explains the ACL in simple, understandable terms and provides real-world examples and hypothetical scenarios to highlight the consumer issues that employees should learn to spot and respond to in a way that will protect themselves and their organisation.