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Australian Consumer Law   

This Australian Consumer Law training course is intended to familiarize employees with the Australian Consumer Law (ACL), a national law that went into effect in 2011 and harmonized consumer protection and fair trading laws across Australia. The course describes unlawful sales practices and misleading or deceptive conduct, alerts individuals and organizations to penalties they may incur for violations of the ACL, and more.

Geography Covered: APAC | Duration: 30 minutes


In January 2011, the Australian Consumer Law (ACL) replaced 20 Commonwealth, State and Territory consumer protection and fair trading laws and became Australia's first national consumer law. By giving the same rights and protections to consumers wherever they are located in Australia, the ACL provides consumers with greater protection while at the same time reducing the cost of doing business for organizations.

The ACL addresses consumer concerns, such as unfair terms in standard form contracts, consumer rights when buying goods and services, product safety, door-to-door sales and other direct marketing, lay-by agreements, misleading or deceptive conduct, and more. Violations of the ACL can result in serious corporate or individual penalties, which vary depending on the offense committed.

This course explains the ACL in simple, understandable terms and provides real-world examples and hypothetical scenarios to highlight the consumer issues that employees should learn to spot and respond to in a way that will protect themselves and their organisation.

  • Like with all our courses, the Australian Consumer Law Training course was written by experts and powered by world-leading regulatory intelligence, which tracks more than 900 regulators and exchanges globally to ensure the course content is always up to date.

    All our training courses are driven by practical examples and interactive scenarios to ensure users truly understand and recognize the issues of most importance to your business and learn to instinctively act to support them.

    We employ instructional design techniques optimized for risk and compliance training, enabling your business to educate in a way that reduces risk and helps you build a culture of integrity and compliance.

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