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Account maintenance

Frequently asked questions

    1. Sign into My Account.
    2. Click Edit Address from Account Header.
    3. Select the appropriate account and click Next.
    4. Enter the requested changes and click Submit.
    5. The address change will be forwarded to Customer Service to review and process (the updates will not be reflected immediately on the site).

    Let us help you

    Call us Monday through Friday,
    7:00 a.m. – 7:00 p.m. CT
    1-800-328-4880

    Please provide your 10-digit account number
    (10 digits starting 100xxxxxxx)

    Submit an online request

    We will respond to your request within 1-2 business days.

  • All name change requests have required paperwork in order to complete, the form and its instructions vary based on the change being made.

    Call us Monday through Friday,
    7:00 a.m. – 7:00 p.m. CT

    1-800-328-4880

    Please provide your 10-digit account number
    (10 digits starting 100xxxxxxx)

    Submit an online request

    We will send you the name change form within 1-2 business days.

  • Thomson Reuters My Account is an efficient way to manage your account. 

    My Account allows you to:

    • Make a payment
    • Manage recurring payment methods
    • Manage authorized users for Thomson Reuters products
    • Review a history of payments and credits
    • Manage returns
    • Run reports
    • And More

    Register for My Account

    Already registered? Log in to My Account

     

  • To add another user for eBilling:

    1. Sign into My Account.
    2. From your account’s home page, click the People menu and choose eBilling Users. (If you manage multiple accounts, click Manage eBilling Users located under the User Management section on the Dashboard.)
    3. Click Add New eBilling Contact.
    4. Enter the Email Address, First Name, and Last Name of the eBilling contact.
    5. Select the account(s) you wish to designate for eBilling access and click Submit.

    To change the user for eBilling:

    1. Sign into My Account.
    2. From your account’s home page, click the People menu and choose eBilling Users. (If you manage multiple accounts, click Manage eBilling Users located under the User Management section on the Dashboard.)
    3. Click Edit Contact by the current eBilling User
    4. Override the Email Address, First Name, and Last Name of the current eBilling contact with that of the new eBilling contact and click Submit.

    Let us help you

    Call us Monday through Friday,

    7:00 a.m. – 7:00 p.m. CT
    1-800-328-4880

    Please provide your 10-digit account number
    (10 digits starting 100xxxxxxx)

  • To add another My Account user:

    1. Log in to My Account.
    2. From your account’s homepage, click the People menu and choose My Account Administrators. (If you manage multiple accounts, click Manage My Account Admins located under the User Management section on the dashboard.)
    3. Click Add Users.
    4. Enter the First Name, Last Name and Email Address of the My Account user.
    5. If the new My Account user should have the authority to add other My Account users, select Manage My Account Users.
    6. Select the account(s) the My Account user may access, then click Submit.

    To delete a My Account user:

    1. Log in to My Account.
    2. From your account’s homepage, click the People menu and choose My Account Administrators. (If you manage multiple accounts, click Manage My Account Admins located under the User Management section on the dashboard.)
    3. Click on the My Account user name and click Delete User Profile.
    4. Click Ok through permanently delete user popup.

    Let us help you

    If you are not a My Account administrator or the current My Account administrator has left the organization, please call us for options to update this access.

    Call us Monday through Friday,
    7:00 a.m. – 7:00 p.m. CT
    1-800-328-4880

    Please provide your 10-digit account number
    (10 digits starting 100xxxxxxx)

    1. Sign into My Account.
    2. From your account’s home page, click Reports & Alerts and choose eServices Alerts. (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the Dashboard.)
    3. Click Credit Alerts.
    4. Click Manage to select or unselect credit alert users and click Submit.

    Please Note: Credit Alerts can only be sent to My Account administrators. To add additional administrators, click People and select My Account Administrators.

    Let us help you

    If you are not a My Account administrator or the current My Account administrator has left the organization please call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CST for options to update this access.

    1. Call 1-800-328-4880.
    2. Say Customer Service.
    3. Provide your 10-digit account number (10-digits starting 100xxxxxxx).
    4. Say Agent and one of our Customer Service Representatives will assist you.
  • Call us Monday through Friday,
    7:00 a.m. – 7:00 p.m. CT

    1-800-328-4880

    Please provide your 10-digit account number
    (10 digits starting 100xxxxxxx)

    Submit an online request

    We will respond to your request within 1-2 business days.

  • All CLEAR contact change requests have required paperwork in order to complete, you can request the required CLEAR contact change form via the below contact methods.

    Call us Monday through Friday,
    7:00 a.m. – 7:00 p.m. CT

    1-800-328-4880

    Please provide your 10-digit account number
    (10 digits starting 100xxxxxxx)

    Submit an online request

    We will send you the CLEAR contact change form within 1-2 business days.

  • Call us Monday through Friday,
    7:00 a.m. – 7:00 p.m. CT

    1-800-328-4880

    Please provide your 10-digit account number
    (10 digits starting 100xxxxxxx)

    Submit an online request

    We will respond to your request within 1-2 business days.