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Find answers to your questions
Where do I mail my payment?
What methods can I use to make a payment?
Did you receive my payment?
How can I use my credits when making a payment?
What are your payment terms?
How do I get a receipt of payment?
How do I set up automatic payments from my checking?
How do I set up automatic payments from my credit card?
How do I change my bank account for automatic payments?
How do I change my credit card account for automatic payments?
How do I stop automatic payments from my bank account?
How do I stop automatic payments from my credit card?
Billing and balance due
When are invoices sent?
What does the "Billing Period" date represent on the invoice?
Why did I receive multiple invoices?
How do I set up automatic email delivery of invoices?
What is my current amount due?
How do I retrieve a history of how you arrived at my amount due?
How do I retrieve a copy of an invoice?
Do I have any credits?
How do I know when a credit has been issued?
How do I know how a credit has been applied?
Why do I see both a St. Paul, MN PO box and a Carol Stream, IL PO box on my invoice?
Refunds and returns
What is the return policy?
What is the return address?
How do I request a return label?
What is your return policy for resellers and bookstores?
Has a credit been issued for my return?
Can I be notified when my return is received and credited?
Are there products ineligible to return for credit?
How do I request a refund of an open credit?
How long does it take to process my refund?
What is the status of my refund?
Can I use my refund check to pay my bill?
What are your vendor guidelines for resellers and bookstores?