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Customer Service and Product Support

What methods can I use to make a payment?

Help yourself option #1

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Make a payment."
  3. When asked to specify the amount, you can say "Current balance" or for a specific invoice, say "Invoice."
  4. If you say "Invoice," next state the 10-digit invoice number (beginning with 06 or 08) when prompted.

Note: If there is no balance owed, you will be transferred to a Customer Service Representative.

Help yourself option #3

Mail checks to our payment center

  1. Submit checks with payment remittance slips found on invoices.
  2. Always include your 10-digit account number.
  3. Mailing address:

    Thomson Reuters
    Payment Center
    P.O. Box 6292
    Carol Stream, IL 60197-6292

Help yourself option #2

Use your Thomson Reuters My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Open Items & Balance Detail. (If you manage multiple accounts, click Open Items & Balance Detail located under the Billing & Payment section of the dashboard).
  3. Select any applicable invoices.
  4. Click Add to Payment Cart.
  5. Click on Click to Pay Now to make a payment using your credit card or bank account.
  6. Select Credit Card or Bank Account and enter the required card or account information, then click Submit Payment.

Please note: If you have a previously saved payment method, you may select the appropriate account from Saved Payment Methods and click Submit Payment.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880
  2. Say "Customer Service"
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx)
  4. Say "Account Information"
  5. Say "Agent" and one of our Customer Service Representatives will assist you

Submit an online request
We will respond to your request within 1-2 business days.