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Customer Service and Product Support

What methods can I use to make a payment?

Help yourself option #1

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Make a payment."
  3. When asked to specify the amount, you can say "Current balance" or for a specific invoice, say "Invoice."
  4. If you say "Invoice," next state the 10-digit invoice number (beginning with 06 or 08) when prompted.

Note: If there is no balance owed, you will be transferred to a Customer Service Representative.

Help yourself option #3

Mail checks to our payment center

  1. Submit checks with payment remittance slips found on invoices.
  2. Always include your 10-digit account number.
  3. Mailing address:

    Thomson Reuters
    Payment Center
    P.O. Box 6292
    Carol Stream, IL 60197-6292

Help yourself option #2

Use your Thomson Reuters My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Open Items & Balance Detail. (If you manage multiple accounts, click Open Items & Balance Detail located under the Billing & Payment section of the dashboard).
  3. Select any applicable invoices.
  4. Click Add to Payment Cart.
  5. Click on Click to Pay Now to make a payment using your credit card or bank account.
  6. Select Credit Card or Bank Account and enter the required card or account information, then click Submit Payment.

Please note: If you have a previously saved payment method, you may select the appropriate account from Saved Payment Methods and click Submit Payment.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880
  2. Say "Customer Service"
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx)
  4. Say "Account Information"
  5. Say "Agent" and one of our Customer Service Representatives will assist you