Thomson Reuters
Department of Justice
training and support
Your partners at the DOJ
At Thomson Reuters, we're proud to partner with the Department of Justice, providing you with global access to the best legal and investigative products on the market, including Westlaw, Practical Law, CLEAR, Drafting Assistant, and West LegalEdcenter.
Use this page to gain quick access to user guides, training resources, and other important updates. And please don't hesitate to reach out to your Thomson Reuters team with any questions or concerns.
Thomson Reuters team
Suzanne Wilkes
Caroline Benoit
Jennifer Canfield-Clark
DOJ Support
COVID-19 customer resource center
As the Coronavirus (COVID-19) continues to spread globally, our main objectives now are to support you and your agency. As part of this commitment, we have built a customer resource center with the latest reporting about the virus and efforts to slow its spread from around the world and where you live and work. We are also offering resources that are created and curated by our experts to assist you as you prepare and respond to issues.
Product help and support
Westlaw Reference Attorneys
Phone: 1-833-496-2490
Live Chat: Access via Westlaw, available to all customers from 7:00 a.m. to midnight (CST) Monday through Friday
Practical Law editors
Thomson Reuters Practical Law editors have created a Global Coronavirus Toolkit collecting resources across jurisdictions focused on pandemics and business interruptions. The toolkit is linked from the Practical Law homepage or via searching “coronavirus toolkit” in Practical Law.
Continuing Legal Education
Attorneys can continue to satisfy continuing legal education needs online via West LegalEdcenter.
Digital Product Training Courses
For Digital Training resources, choose your product below:
- Practical Law tutorials and guides
- Westlaw Edge tutorials and guides
- Westlaw tutorials and guides
DOJ employees can also schedule product specific telephone training.
Account help and support
To speak to a customer service representative, call us at 1-800-325-5325
Account access
Access your account via OnePass where you can easily:
- Add / delete passwords for Westlaw and most products
- Make payments
- View an invoice
The support you need when you need it
1-800-WESTLAW (1-800-937-8529)
1-833-496-2490
1-800-328-2781
Webcast series
Spotlighting top government officials and the work that they do to advance innovation and technology, combat fraud, waste and abuse and promote efficiency and effectiveness in government programs.