Customer Service and Product Support
Why you are receiving multiple invoices
Different products and services bill separately, so you may receive multiple invoices with similar dates. Examples of some of the types of products or services you may see on different invoices are described below:
Online invoices (West information charges): Thomson Reuters Westlaw, CLEAR, Firm Central, Thomson Reuters Concourse, Thomson Reuters eDiscovery Point, Monitor Suite, and Monitor Suite Intelligence Center.
Subscription invoices: Print subscription shipments, Library Plan Charges (i.e., Library Maintenance Agreement and West Complete Library), Assured Print Pricing Charges, ProView, and FindLaw.
New sale invoices: The first shipment associated with new sales for noncontracted print products will be invoiced on a new sale invoice. If the product is placed on subscription, subsequent shipments will appear on your monthly subscription invoice.
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Say "Customer Service."
Provide your 10-digit account number (10 digits starting 100xxxxxxx)
Say "Agent" and one of our Customer Service Representatives will assist you.