Westlaw Edge training and support

Once you have received your Westlaw Edge registration key via email, you can either click the Activate Now link from the email or follow these steps:

• Click Create a new OnePass profile on the Westlaw sign-on page to display the Register a New Profile page
  
• Type your Westlaw Edge registration key and your email address in the appropriate text boxes
  
• Assign a friendly name to the Westlaw Edge registration key. This is important in case you have more than one Westlaw Edge registration key. A unique friendly name is necessary to identify each research session with the appropriate registration key
  
• Click Continue
  
• If a OnePass profile is already associated with your email address, you will get a "registration complete" message and can click Return to Westlaw Edge to sign in. Otherwise, enter your username and password to edit/manage your OnePass profile. Type your OnePass username and password and click Sign in to display the OnePass General Settings page.
  
• Click Manage Products to display the OnePass Manage Products page
  
• Type your Westlaw Edge registration key and a friendly name in the appropriate text boxes and click Save. A message confirming that your Westlaw registration key has been saved is displayed
  
• Click Return to Westlaw to begin your research session

A OnePass profile is the online record of the username and password you personally select to access Westlaw Edge and other Web-based Thomson Reuters products. Selecting your own username and password strengthens your ability to control secure access, and ensures you are the only person who knows your OnePass username and password. Learn more.

To sign on to Westlaw Edge, go to www.westlaw.com/edge and enter your OnePass username and password.

A Client ID is required to sign on to Westlaw Edge and is used to identify your Westlaw Edge sessions. You may find it useful to enter a Client ID that relates to your research.

You can change the Client ID anytime during a research session. Click the current client ID at the top of any page, then type a new client ID or select a recently used one from the options displayed in the drop down. Then click Change.

To access a comprehensive list of content included in your organization's Westlaw Edge subscription, view subscription listed under profile in the top right corner of your homepage. Or, contact customer service at 1-800-328-4880, open from 7 a.m. – 7 p.m. (CT).

Contact your Westlaw representative or client manager, or contact customer service at 1-800-328-4880.

Click Explore analytics in the What’s New drop-down at the top of the page, or click on the permanent access link labeled Litigation Analytics on the right side of the homepage.

Use the My Account portal to review West Account balances and invoices, make payments, check order status, and request a reshipment or return. You can also manage users' access to Westlaw, Westlaw Edge, Business Law Solutions, Thomson Reuters CLEAR, Practical Law and more.

If there is additional content you are interested in adding to your Westlaw Edge plan, contact your sales rep or client manager.

Yes. With the newest iOS release on the Westlaw app, you can extend the power and collaboration capabilities of Thomson Reuters Westlaw Edge so that research begun in one place can be continued on your mobile device – anytime, anywhere.

Supported operating systems

• Windows 7, Windows 8.1, and Windows 10
• Windows Vista®
• Mac® OS 10.5 or later

Internet browser

• Internet Explorer® 11 or later (Windows only)
• Mozilla Firefox current version or Extended Support Release version
• Safari® 10.0 or later
• Chrome current version

Mobile apps

• iPhone (iOS 9.0 or later, iPhone 4S or later)
• iPad (iOS 9.0 or later, iPad second generation or later)
• Android (4.0 or later, Android 4.0 or higher)

Other requirements

• 1024x768 or higher screen resolution recommended
• Adobe Acrobat Reader® 9.0 or later (some print functionality is lost with older versions)

The What’s New on Westlaw Edge drop-down can be expanded and collapsed at any time. Simply click on the expand button in the top right to display the drop-down, or collapse it when no longer needed.