Thomson Reuters Institute
Leverage Client Intelligence for strategic growth
Turn candid client feedback into loyalty and revenue
Why our Client Listening Program works
Growth intelligence, not satisfaction surveys
We go beyond satisfaction scores to uncover the priorities, pressures, and expectations that drive client business and legal decisions. These insights fuel strategies that deepen relationships and unlock growth.
Evidence-based legal market insight
With over 15 years of research and thousands of conversations with senior legal buyers, TRI delivers an unmatched context. By integrating client intelligence with competitive benchmarks, we empower your firm to make confident, market-driven decisions that replace guesswork with clarity.
Honest feedback, real conversations
Clients often hold back with their firms. Our independent interviews create space for candor, delivering unfiltered insights on performance, value, and positioning. The result is clear direction on where to invest, improve, and build trust.
What you'll gain
Strategic growth opportunities:
- Spot cross-selling potential and early risk signals
- Capture more spend — firms that request formal feedback earn 2x share of wallet
Comprehensive client intelligence:
- See how clients view your firm versus competitors
- Understand today’s decision drivers — and what’s next
Actionable strategic Roadmap:
- Targeted action plans aligned with client priorities
- Benchmarks to track progress and measure success
Ready to strengthen your client relationships?
Complete the form and our Advisory Team will contact you within 3 business days to discuss the next steps.