Streamline workflows, improve efficiency, and meet modern client demands for faster, more transparent legal services
Highlights
- The integration of HighQ with Thomson Reuters CoCounsel brings a professional-grade legal AI assistant into a trusted collaboration platform.
- Key capabilities include accelerated document review, self-service Q&A for clients, smarter drafting with AI suggestions, and data visualization through iSheets.
- The combination saves time, increases client satisfaction, and provides a competitive edge by future-proofing service delivery.
Today’s legal clients expect their law firms to go above and beyond in how they deliver services. Responding rapidly to questions, being proactive and client-centric, and providing visibility all contribute to the foundation on which lasting client relationships are built.
The challenge for many law firms is that traditional legal workflows can’t keep up with modern client demands. Sending communications via email, storing data on spreadsheets, and filing documents in disparate locations are still the norm for many. But these conventional processes are typically prone to errors, delays, and a lack of transparency.
Meanwhile, other firms are getting ahead by winning work through offering differentiated or bespoke services, and enhancing client experiences or opening up new services lines. These new ways of working allow them to:
- Streamline processes
- Automate tasks
- Enhance collaboration
- Analyze data
- Improve efficiency
- Create clarity for lawyers and clients
These solutions create a technology gap that, in turn, creates competitive advantage. Now that AI has arrived, that gap is widening as early adopters are empowered to push the boundaries further and faster. Incremental improvements are no longer enough. Enriching service delivery is now at the forefront of legal technology.
That’s the rationale behind the integration of HighQ with Thomson Reuters CoCounsel. By bringing the trusted collaboration platform used by the world’s leading law firms together with a professional-grade legal AI assistant, lawyers can deliver secure, scalable, and AI-enabled legal services adapted to clients’ needs.
With cutting-edge capabilities directly available in their workflows, HighQ users can easily extract insights, automate tasks, accelerate document drafting, and visualize and share key intel — all without leaving the platform. Now firms are further set to enhance how they deliver value to clients, unlocking new levels of efficiency and intelligence.
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HighQ + CoCounsel: A powerful partnership
Document review: Delivering critical insights fast
Self-service Q&A: Providing accurate, quick-fire answers
Data visualization: Generating meaningful insights
HighQ + CoCounsel: A powerful partnership
By combining HighQ and CoCounsel in one place, the power of each is turbocharged.
HighQ is a flexible, scalable collaboration platform that empowers legal teams to work seamlessly across legal workflows and service delivery. It simplifies complex processes, drives operational efficiency, and elevates client experiences. By embedding CoCounsel’s professional-grade AI capabilities directly into HighQ, legal teams can disseminate, visualize, and build on AI-generated outputs.
With these capabilities at their fingertips, lawyers and law firms can:
- Accelerate document review and deliver deeper analysis on critical issues
- Provide clients with a self-serve Q&A resource for instant answers to queries
- Save time on document drafting, while improving version control
- Create easy-to-understand data visualizations to inform decision-making
Document review: Delivering critical insights fast
Reviewing and analyzing documents can take many hours. There is always the risk that something vital will get missed along the way, especially if workflows are disconnected. Meanwhile, clients are constantly pushing for faster turnaround times, and lawyers want to devote more attention to more rewarding work.
HighQ with CoCounsel can make manual review a thing of the past. CoCounsel can handle both routine and complex analysis with ease, extracting key information from lengthy texts or reams of documents. The assistant also automatically summarizes content and pinpoints critical insights within minutes, all without ever leaving the HighQ environment. With the time freed, lawyers can improve oversight, reduce risk, make better-informed decisions, respond faster to queries, and focus on higher-value activities.
CoCounsel’s accelerated document review has worked well for Guy D’Andrea, Partner at Laffey Bucci D’Andrea Reich & Ryan, who says, “I’ll have a summary that’s near perfect and a timeline that outlines every significant event contextually in less than seven minutes. It saves us weeks!”
Laffey Bucci D’Andrea Reich & Ryan
Partner Guy D’Andrea at Laffey Bucci D’Andrea Reich & Ryan shares the tangible benefits of using Thomson Reuters CoCounsel
Read case study ↗Self-service Q&A: Providing accurate, quick-fire answers
In a globalized culture where people are often collaborating across time zones, clients increasingly expect 24/7 accessibility to their legal matters. They don’t want to wait until the office is open to ask a simple question, then wait hours or even days for a response. Busy lawyers can also get distracted or feel overwhelmed by incoming queries, and saying, “I’ll get back to you” is no longer good enough.
Now it’s possible for clients to get accurate, AI-powered answers to routine questions in seconds — direct from their HighQ dashboard, with self-service Q&A functionality powered by CoCounsel. All they have to do is ask questions in natural language (i.e., with no need to use technical legal terms or jargon) and they will receive clear answers that have been sourced and summarized from a curated set of pre-approved documents. These static document repositories can be transformed into dynamic, interactive knowledge hubs, reducing the workload on lawyers and improving client satisfaction.
Smarter, speedier drafting
Lawyers spend a large proportion of their time drafting documents, and managing those documents effectively is a common source of frustration. Streamlining the drafting process and improving collaboration between colleagues is vital to create efficiency gains. It eliminates confusion around which draft is the latest version, along with where it is stored and who is working on it.
Legal teams can optimize the drafting process by opening HighQ documents directly in CoCounsel Drafting, where they can get AI-powered suggestions for potential clauses or wording, review drafts against playbooks, edit them together, and save changes automatically within HighQ. Without the tedious tasks of uploading files, hunting down different versions, or switching between different tools or platforms, teams can save up to 30% of time on drafting and review processes.
Data visualization: Generating meaningful insights
Data is a precious commodity, but only if it’s meaningful. HighQ can take complex legal data that would otherwise be difficult to interpret and transform it into insights. But these insights themselves must be easy to understand — and more importantly, to share among teams of law firm leaders and clients so that appropriate action can be taken. That’s where CoCounsel’s AI-powered visualization tools come in.
The insights generated by CoCounsel are automatically populated into iSheets in HighQ. These complex outputs are then turned into clear, interactive dashboards and compelling reports, so that trends, risks, or results can easily be shared with colleagues, clients, or senior management for better strategic decision-making. Transforming data into actionable intelligence that can be communicated easily helps lawyers add — and demonstrate — real value.
The integration advantage
The integration between HighQ and CoCounsel delivers compound benefits. Having all four capabilities seamlessly working together creates significant workflow synergies and efficiency gains across the complete client service lifecycle. The return on investment? Time savings across all functions, increased client satisfaction, and a sharper competitive edge.
By working smarter, using AI to do some of the heavy-lifting, and taking an innovative, forward-looking approach, firms are empowered to deliver better work faster and set themselves apart from the rest of the field. Furthermore, by future-proofing service delivery, they will be in a position to meet — or exceed — evolving client expectations going forward.
“CoCounsel is outstanding. It’s like having an associate lawyer ready to take on an endless number of delegated tasks and deliver it all in minutes.”
Founder of Siskind Susser PC
Getting started
Are you thinking about how to deliver new tech-first services directly to your customers? More and more firms are keen to start exploiting the possibilities of AI, so now is the time to start assessing your current workflows, identifying high-impact use-cases, and thinking about how best to manage change.
Deploying an AI solution that is embedded in legal workflows, grounded in trusted legal resources, and sits seamlessly within a powerful collaboration platform designed specifically for law firms makes huge amounts of sense.
HighQ with CoCounsel is delivering the future of legal services today. Book a consultation and start implementing game-changing AI capabilities for exceptional client experiences and operational efficiency.
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