Skip to content

Our Privacy Statement & Cookie Policy

All Thomson Reuters websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.


Could optimizing this one process be the key to increased client satisfaction?

· 5 minute read

· 5 minute read

Running a law firm is no easy feat, and the process of drafting legal documents can be particularly tedious. As lawyers strive to provide the most reliable and accurate service possible, it is essential that they understand how optimizing their document drafting process could be one of the keys to increased client satisfaction. By automating the document drafting process, lawyers will be able to focus on higher value work and exceed their clients expectations.  


What is the legal document drafting process? 

The legal document drafting process is a crucial part of any law firm. It involves creating legally binding documents such as contracts or wills, researching laws and regulations, and ensuring the documents are in a legally acceptable format. Successful document drafting ensures the client receives a legally sound document that meets their needs. 

Document drafting requires knowledge of the applicable laws and familiarity with the language used in legal documents. This means lawyers must understand when certain terms can be used, as well as how they should be applied in order to create an effective legal document. 


What does it mean to optimize the drafting process? 

Manual document drafting carries its own risks. Mistakes made during the drafting process can lead to serious consequences for all involved parties if left unchecked. For these reasons, it’s important for law firms to optimize their document drafting processes in order to ensure customer satisfaction while avoiding any potential issues in the future. 

Automating this process is one way to do this. By removing manual tasks from the equation, document automation could help reduce errors and omissions while also improving accuracy and consistency – two key elements of successful legal document drafting that are crucial to delivering reliable service to clients.  

Below are three challenges law firms may face if they stick to inefficient ways of drafting legal documents. 

1. Inconsistent output and regulatory compliance concerns 

Manually drafting legal documents can lead to inconsistent results and regulatory compliance concerns due to the potential for human error. Without the aid of automated processes, the accuracy and completeness of a document has a higher risk of being compromised. Additionally, inconsistencies in formatting or language can lead to confusion and misinterpretation of the document, which can lead to costly disputes and further regulatory compliance issues. 

2. Damaged firm reputation 

Manually drafting legal documents can be a slow and tedious process, and if it takes too long, it can lead to a damaged firm reputation. This can be the case if key documents are not produced on time, or if the documents are not up to standard. A firm’s reputation is key to its success, and if your law firm can’t keep up with the ever-increasing client expectations for efficiency and quality, your reputation may suffer. 

3. Losing business to firms that leverage technology 

As legal clients’ expectations continue to rise, the need for law firms to be using modern technology does, as well. If a potential client sees your law firm as inefficient or not reliable enough due to slow, manual processes, they may choose to go elsewhere for their legal needs, meaning your firm will miss out on potential income and clients. Automation technology can help streamline the process of legal document creation, sorting, and delivery, resulting in faster turnaround times and reduced overhead costs. The right document automation technology can also provide improved accuracy and consistency in the documents produced, allowing legal clients to have confidence in the accuracy of the work they receive. 

Legal professionals are facing a new set of challenges in document drafting. As the legal world progresses, firms without access to advanced technologies run the risk of losing out on business opportunities to those that do.  



GIF of quiz home page with title — Client experience assessment Quiz

Want to optimize your client experience?

Take assessment



Why document automation should matter to your law firm 

The implementation of automated document drafting technology holds a number of benefits for law firms and their clients. Most notably, it helps to improve customer satisfaction by providing accurate documents quickly and efficiently. This will lead to increased trust between you and your clients, ensuring exceptional service, every time.  

For law firms, document automation is nothing short of critical. With the power to generate customized documents without sacrificing accuracy or detail, lawyers can create a better experience for their clients. 

Want more? Here are seven key benefits to document automation for your law firm. 

More answers