Support
Firm Central customer support
Firm Central is a software solution enabling management of all a legal provider's information in one place, from client billing, expenses, and documentation to calendaring. Firm Central can be accessed from any desktop or laptop computer, tablet, or smartphone. Thomson Reuters customer support provides wide-range assistance for subscriptions.
Useful links
1-800-290-9378
1-800-733-2889
1-800-328-4880
1-844-209-1086
How-to guides
- Working with matters (PDF)
- Working with contacts and clients (PDF)
- Using conflict checking in Firm Central
- Export client and matter information from Firm Central
- Improve collaboration with the ability to assign a task
- Customize your Firm Central matter profile page
- Assign firm users to multiple matters
Video tutorials
Matters, contacts, and tasks
How to create a contact and matter in Firm Central
How to create and use tasks in Firm Central
Documents
How to upload a document in Firm Central
How to use Firm Central's advanced legal document management features
Customization
How to customize Firm Central for your firm
How to grant access and permissions in Firm Central
How to customize your Firm Central homepage
Client portal
Using the client portal
How your clients log in and use the client portal
Calendar
Using the Firm Central calendar
Global search
Using the global search feature in Firm Central
Mobile app
Learn to Set-up a Firm Central iPhone Mobile Shortcut
Learn to Set Up Firm Central Mobile on Android
Adding the Firm Central Calendar to Your Mobile Device
Learn to Create Calendar Events in Firm Central on Your Mobile Device
Learn to Access Firm Central Contacts from Your Mobile Device
Learn to Add a Time Entry in Firm Central Mobile
Learn to Add an Expense Entry in Firm Central Mobile
Time and billing
Getting started with Time & Billing
Billing & invoicing
Time & Billing reports
Time and Billing settings and creating time and expense entries
Integrated products
Drafting Assistant
Drafting Assistant integration with Firm Central
Deadline Assistant
Customize your law firm workflow
Create and customize an event in Deadline Assistant
Westlaw
Firm Central integration with Westlaw
Form Builder
Firm Central integration with Form Builder
QuickBooks
How Firm Central connects and syncs with QuickBooks Online
Firm Central QuickBooks desktop integration