1. Thomson Reuters Legal
  2. Support
  3. Firm Central Customer Support
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Support

Firm Central customer support

Firm Central is a software solution enabling management of all a legal provider's information in one place, from client billing, expenses, and documentation to calendaring. Firm Central can be accessed from any desktop or laptop computer, tablet, or smartphone. Thomson Reuters customer support provides wide-range assistance for subscriptions.

Technical support

1-800-290-9378

Research support

1-800-733-2889

Account support

1-800-328-4880

Sales support

1-844-209-1086

How-tos

Matters, contacts, and tasks

How to create a contact and matter in Firm Central
03:35

How to create a contact and matter in Firm Central

How to create and use tasks in Firm Central
02:49

How to create and use tasks in Firm Central

Documents

How to upload a document in Firm Central
02:09

How to upload a document in Firm Central

How to use Firm Central's advanced legal document management features
03:13

How to use Firm Central's advanced legal document management features

Customization

How to customize Firm Central for your firm
03:26

How to customize Firm Central for your firm

How to customize your Firm Central homepage
02:00

How to customize your Firm Central homepage

How to grant access and permissions in Firm Central
00:52

How to grant access and permissions in Firm Central

Client portal

Using the client portal
05:38

Using the client portal

How your clients log in and use the client portal
02:10

How your clients log in and use the client portal

Calendar

Using the Firm Central calendar
02:37

Using the Firm Central calendar

Global search

Using the global search feature in Firm Central
02:04

Using the global search feature in Firm Central

Mobile app

Learn to Set-up a Firm Central iPhone Mobile Shortcut
00:59

Learn to Set-up a Firm Central iPhone Mobile Shortcut

Learn to Set Up Firm Central Mobile on Android
00:44

Learn to Set Up Firm Central Mobile on Android

Adding the Firm Central Calendar to Your Mobile Device
01:18

Adding the Firm Central Calendar to Your Mobile Device

Learn to Create Calendar Events in Firm Central on Your Mobile Device
01:40

Learn to Create Calendar Events in Firm Central on Your Mobile Device

Learn to Access Firm Central Contacts from Your Mobile Device
01:01

Learn to Access Firm Central Contacts from Your Mobile Device

Learn to Add a Time Entry in Firm Central Mobile
02:26

Learn to Add a Time Entry in Firm Central Mobile

Learn to Add an Expense Entry in Firm Central Mobile
02:20

Learn to Add an Expense Entry in Firm Central Mobile

Time and billing

Getting started with Time & Billing
06:12

Getting started with Time & Billing

Billing & invoicing
05:55

Billing & invoicing

Time & Billing reports
05:08

Time & Billing reports

Time and Billing settings and creating time and expense entries
10:41

Time and Billing settings and creating time and expense entries

Integrated products

Drafting Assistant

Drafting Assistant integration with Firm Central
01:43

Drafting Assistant integration with Firm Central

Deadline Assistant

Customize your law firm workflow
03:54

Customize your law firm workflow

Create and customize an event in Deadline Assistant
04:08

Create and customize an event in Deadline Assistant

Westlaw

Firm Central integration with Westlaw
03:33

Firm Central integration with Westlaw

Form Builder

Firm Central integration with Form Builder
02:33

Firm Central integration with Form Builder

Quick Books

How Firm Central connects and syncs with QuickBooks Online
03:09

How Firm Central connects and syncs with QuickBooks Online

Firm Central QuickBooks desktop integration
02:54

Firm Central QuickBooks desktop integration