white paper

5 steps for litigation firms to prove their value to clients and increase profits

According to the Thomson Reuters Legal Executive Institute, 58% of legal clients are shifting their business every one or two years. That means if you’re not gaining new clients, you’re losing them. It also points to a powerful profit-making opportunity that doesn’t require a huge marketing budget or business-development staff. All it requires is providing the kind of service that ensures clients are satisfied and send referrals your way.

What you'll take away:

  • 5 steps to achieving a client-service mind-set
  • How to increase referrals by improving client satisfaction
  • How increased client satisfaction can positively impact firm profits

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