Case study
Solving multiple pain points and driving innovation with HighQ
U.S. law firm Best Best & Krieger LLP transformed its legal operations and client services by harnessing HighQ — from litigation management to marketing and business development
Key results
- Versatile platform supporting multiple departments and use cases
- Saves teams hours to days across workflows
- New sites deployed in a day instead of months
- Innovative applications described as “life-changing”
Executive summary
Best Best & Krieger LLP (BBK), a full-service U.S. law firm, transformed its legal operations and client services using Thomson Reuters HighQ. The firm implemented HighQ across litigation management, client collaboration, marketing, HR, and business development, enabling faster workflows, reduced administrative burden, and rapid deployment of new digital solutions. These initiatives improved internal processes while enhancing client experience and transparency.
1
Day to create sites, down from 3-6 months
2-3
Hours for RFP decision-making, down from 3 days
The opportunity: Meeting diverse business needs
BBK required a flexible platform to address a wide variety of internal and client-facing needs while improving efficiency. Teams across the firm faced fragmented workflows, manual processes, and slow turnaround times for deploying new tools. The firm needed a solution that could adapt to different use cases and support rapid innovation without large development overhead.
“When colleagues see what we’ve created in HighQ, they say, ‘Wow! This could be a game-changer for us.”
Richard Martinez
Enterprise Applications Engineer, Best Best & Krieger LLP
The solution: Versatility, flexibility, security, and speed
HighQ enabled BBK to build tailored solutions quickly across departments. Use cases included secure collaboration portals, litigation tracking systems, marketing and business development workflows, onboarding tools for HR, and client-facing information platforms. The platform’s template-driven approach allowed non-technical staff to create solutions rapidly, while strong security controls ensured confidentiality. This flexibility allowed HighQ to be applied across multiple workflows and continuously expanded as new needs emerged.
The outcome: Endless possibilities
BBK significantly reduced administrative workload, improved visibility across workflows, and enhanced collaboration between internal teams and clients. Litigation tracking improved task management and accountability, while marketing and business development processes became faster and more data-driven. The firm can now deploy new sites and solutions in as little as a day, enabling rapid innovation. These improvements have positioned BBK to continue expanding its use of HighQ and delivering greater value to both internal teams and clients.
At a glance