“We can handle that”: How broader expertise helps your firm anticipate client needs
It is crucial in today’s legal market for law firms to act in the client’s best interest. Now, that might seem obvious because haven’t attorneys always focused on clients? After all, without clients, there is no practice.
While these are difficult times for law firms, it’s also challenging for your clients. They need you to be a trustworthy, accessible, and expert resource. If a client comes to you for help with a legal issue that falls outside of your firm’s sweet spot, how do you respond?
This white paper will discuss why client service is more than just answering clients’ questions. It’s about preparing to address clients’ needs before they even ask. Knowing how to serve a wide variety of client challenges can make your firm the choice of any potential client seeking answers to nearly any legal problem.
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