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Customer Service and Product Support

What are Ancillary Charges?

When you retrieve or deliver documents on Thomson Reuters Westlaw™ that are not included in your Thomson Reuters Westlaw subscription plan, you will be charged the applicable rates listed on the Subscriber Pricing Guide.  The listed prices reflect the cost of most content within a content category and may vary for specific sources. 

The current Subscriber Pricing Guides can be accessed directly from Westlaw.  Sign in to Westlaw then navigate to Tools > Subscriber Pricing Guide.

Should you need further assistance with content and pricing, please refer to the video tutorials ‘What content is in my Westlaw plan‘ and ‘Using the subscriber pricing guide’ available on the Westlaw customer training and support page.

Questions?

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

Step 1

Call 1-800-328-4880

Step 2

Say "Customer Service."

Step 3

Provide your 10-digit account number (10 digits starting 100xxxxxxx)

Step 4

Say "Agent" and one of our Customer Service Representatives will assist you.