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  4. How do I confirm a credit has been applied?


How do I know how a credit has been applied?

Learn how to verify a credit has been applied

Use Thomson Reuters My Account

  1. Log in to My Account.
  2. Click the Billing & Payment menu and choose Credit History. Credits posted will be detailed as Applied or Open in the Status column.

Set up credit alerts

Receive email notifications when a credit has been issued to your account.
  1. Log in to My Account.
  2. Click Reports & Alerts and choose eServices Alerts.
  3. Click Credit Alerts.
  4. Click Enroll.
  5. Select the existing My Account user that should receive the credit alerts and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add additional administrators, click People and select My Account Administrators.

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information" to retrieve information regarding:
    • Last Payment Amount and date
    • Current Account Balance
    • Total Balance (including charges that have not yet been invoiced)

Please note: At any time during the list, you can say "Next," "Previous," or "Repeat."

Submit an online request

Submit an online request for confirmation of credit. We will respond to your request within 1-2 business days.



Call our customer support team. Available M–F from 7AM-7PM CT.

Submit an online request

Submit an online request to our customer support team.