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How do I know how a credit has been applied?

Learn how to verify a credit has been applied

Credits are processed against specific invoice line items; the way the resulting credit is applied to your account will depend on whether the invoice has already been paid.

If you have already paid the invoice line items that are now being credited, the credit will post to your account as an open credit. Use the My Account steps below to see if you have an open credit on your account; if you do and have questions about application options, call Customer Service at 1-800-328-4880 for assistance.

If you have not already paid the invoice line items that are now being credited, the credit will reduce the amount owed on that invoice. View the current invoice balance in My Account under Billing & Payment, Open Items & Balance Detail and remit the current invoice balance due amount.

Use Thomson Reuters My Account

  1. Log in to My Account.
  2. Click the Billing & Payment menu and choose Credit History. Credits posted will be detailed as Applied or Open in the Status column.

Set up credit alerts

Receive email notifications when a credit has been issued to your account.
  1. Log in to My Account.
  2. Click Reports & Alerts and choose eServices Alerts.
  3. Click Credit Alerts.
  4. Click Enroll.
  5. Select the existing My Account user that should receive the credit alerts and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add additional administrators, click People and select My Account Administrators.

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information" to retrieve information regarding:
    • Last Payment Amount and date
    • Current Account Balance
    • Total Balance (including charges that have not yet been invoiced)

Please note: At any time during the list, you can say "Next," "Previous," or "Repeat."

Submit a request

Submit a request for confirmation of credit. We will respond to your request within 1-2 business days.

Questions?

1-800-328-4880

Call our customer support team. Available M–F from 7AM-7PM CT.

Submit a request

Submit a request to our customer support team.