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Customer Service and Product Support

Do I have any credits?

Help Yourself

View your credit history

  1. Log in to My Account.
  2. Click the Billing & Payment menu and choose Credit History. Credits posted will be detailed as Applied or Open in the Status column.

Tip: You can receive email notifications when a credit has been issued to your account.

Set up credit alerts

  1. Log in to My Account.
  2. From your account's homepage, click Reports & Alerts and choose eServices Alerts
    (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the dashboard).
  3. Click Credit Alerts.
  4. Click Enroll.
  5. Select the existing My Account user that should receive the credit alerts and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add additional administrators, click People and select My Account Administrators.

Manage your credit alerts (if already signed up)

  1. Log in to My Account.
  2. From your account's homepage, click Reports & Alerts and choose eServices Alerts. (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the dashboard).
  3. Click Credit Alerts.
  4. Click Manage to select or unselect credit alert users and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add administrators, click People and select My Account Administrators.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.

Tip: Please see the bottom of the Auto Charge/Auto EFT enrollment form for instructions on returning your completed document.

Contact us

We will respond to your request within 2-3 business days.