Has a credit been issued for my return?

1. Log in to the self-service portal to view your open Invoices and Credits. Credits that have already been applied or refunded will appear on the Paid tab. My Account users, continue on to steps 2-5.
2. From your account's homepage, click the Orders menu and choose Returns History. (If you manage multiple accounts, click Returns History located under the Account History section on the dashboard).
   
3. Locate the Product Description for the shipment returned. Applicable credit will be listed in the Credit column.
   
4. To obtain the status (Open or Applied) of the return credit, click the Billing & Payment menu and choose Credit History.
   
5. Locate the Description for the return credit and check the Status column.

1. Log in to the self-service portal.
2. From your account's homepage, click Reports & Alerts and choose eServices Alerts. (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the Dashboard).
   
3. Click Credit Alerts.
   
4. Click Enroll.
   
5. Select the existing My Account user that should receive the credit alerts and click Submit.
   

Please note: Credit Alerts can only be sent to My Account administrators. To add administrators, click People and select My Account Administrators.

Submit a request for confirmation on a credit being issued to your account. We will respond to your request within 1-2 business days.