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Customer Service and Product Support

Has a credit been issued for my return?

Help yourself

Use your Thomson Reuters My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Orders menu and choose Returns History. (If you manage multiple accounts, click Returns History located under the Account History section on the dashboard).
  3. Locate the Product Description for the shipment returned. Applicable credit will be listed in the Credit column.
  4. To obtain the status (Open or Applied) of the return credit, click the Billing & Payment menu and choose Credit History.
  5. Locate the Description for the return credit and check the Status column.

Get credit notifications

Receive email notifications when a credit has been issued to your account

  1. Log in to My Account.
  2. From your account's homepage, click Reports & Alerts and choose eServices Alerts. (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the Dashboard).
  3. Click Credit Alerts.
  4. Click Enroll.
  5. Select the existing My Account user that should receive the credit alerts and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add administrators, click People and select My Account Administrators.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.

Submit an online request
We will respond to your request within 1-2 business days.