1. Legal Technology, Content and Solutions
  2. Support center
  3. Billing, Payments, Returns, & Refunds
  4. Find Credits Issued for Returns


Has a credit been issued for my return?

View credits and receive email notifications using My Account

Use Thomson Reuters My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Orders menu and choose Returns History. (If you manage multiple accounts, click Returns History located under the Account History section on the dashboard).
  3. Locate the Product Description for the shipment returned. Applicable credit will be listed in the Credit column.
  4. To obtain the status (Open or Applied) of the return credit, click the Billing & Payment menu and choose Credit History.
  5. Locate the Description for the return credit and check the Status column.

Receive email notifications when a credit has been issued to your account

  1. Log in to My Account.
  2. From your account's homepage, click Reports & Alerts and choose eServices Alerts. (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the Dashboard).
  3. Click Credit Alerts.
  4. Click Enroll.
  5. Select the existing My Account user that should receive the credit alerts and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add administrators, click People and select My Account Administrators.

Submit a request

Submit a request for confirmation on a credit being issued to your account. We will respond to your request within 1-2 business days.



Call our customer support team. Available M–F from 7AM-7PM CT.

Submit a request

Submit a request to our customer support team.