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- Billing, Payments, Returns, & Refunds
- Find Credits Issued for Returns
Faq
Has a credit been issued for my return?
View credits and receive email notifications using My Account
Use Thomson Reuters My Account
- Log in to My Account.
- From your account's homepage, click the Orders menu and choose Returns History. (If you manage multiple accounts, click Returns History located under the Account History section on the dashboard).
- Locate the Product Description for the shipment returned. Applicable credit will be listed in the Credit column.
- To obtain the status (Open or Applied) of the return credit, click the Billing & Payment menu and choose Credit History.
- Locate the Description for the return credit and check the Status column.
Receive email notifications when a credit has been issued to your account
- Log in to My Account.
- From your account's homepage, click Reports & Alerts and choose eServices Alerts. (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the Dashboard).
- Click Credit Alerts.
- Click Enroll.
- Select the existing My Account user that should receive the credit alerts and click Submit.
Please note: Credit Alerts can only be sent to My Account administrators. To add administrators, click People and select My Account Administrators.
Submit a request
Submit a request for confirmation on a credit being issued to your account. We will respond to your request within 1-2 business days.
Questions?
Call our customer support team. Available M–F from 7AM-7PM CT.
Submit a request to our customer support team.