How do I retrieve a history of how you arrived at my amount due?
Details on running an account reconciliation report in My Account
Running an Account Reconciliation Report
To view a more detailed billing history for your account, you can obtain an Account Reconciliation Report. This report is designed to help you better understand your account status.
The Account Reconciliation Report contains detailed information for a designated time period about how payments and credits have been applied to your account, the charges billed to your account each month, and any outstanding credits and charges that make up your ending account balance.
- Log in to My Account.
- From your account's homepage, click the Reports & Alerts menu and choose Account Reconciliation. (If you manage multiple accounts, click Account Reconciliation located under the Reports & Alerts section on the dashboard)
- Click Run Report.
- Select the Last Calendar Month, YTD This Year, or Select a Date Range and enter your own specific date range in the Start Date and End Date fields.
- Select to include a copy of the Customer Guide to the Account Reconciliation Report, which outlines the account reconciliation report format, and click Next.
- Verify the information on the Submit On-Demand Report page is accurate for the report you are requesting and click Submit.
Call our customer support team. Available M–F from 7AM-7PM CT.
Submit an online request to our customer support team.