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  4. Common Reasons Your Invoice Amount is Different Than What You Expected


What if my invoice amount is different than what I expected?

Common reasons an invoice may differ from the expected amount include:

  • State and Local tax applied to an order or service
  • Contracted services reflecting an annual increase
  • Out of Plan (ancillary) charges 
  • Subscription updates shipped outside a billing plan or print contract
  • A new order or service added to your account

The first page of your invoice is a summary of charges.  The subsequent pages detail each line item that was charged. 



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