Customer Service and Product Support
What if my invoice amount is different than what I expected?
Common reasons an invoice may differ from the expected amount include:
- State and Local tax applied to an order or service
- Contracted services reflecting an annual increase
- Ancillary charges
- Subscription updates shipped outside a billing plan or print contract
- A new order or service added to your account
The first page of your invoice is a summary of charges. The subsequent pages detail each line item that was charged.
Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.
Say "Customer Service."
Provide your 10-digit account number (10 digits starting 100xxxxxxx)
Say "Agent" and one of our Customer Service Representatives will assist you.