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What if my invoice amount is different than what I expected?

Common reasons an invoice may differ from the expected amount include:

  • State and Local tax applied to an order or service
  • Contracted services reflecting an annual increase
  • Ancillary charges 
  • Subscription updates shipped outside a billing plan or print contract
  • A new order or service added to your account

The first page of your invoice is a summary of charges.  The subsequent pages detail each line item that was charged. 

Related articles:

How do I retrieve a copy of an invoice?

How do I read my invoice? 

What are ancillary charges?

Questions?

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

Step 1

Call 1-800-328-4880

Step 2

Say "Customer Service."

Step 3

Provide your 10-digit account number (10 digits starting 100xxxxxxx)

Step 4

Say "Agent" and one of our Customer Service Representatives will assist you.