- Legal Technology, Content and Solutions
- Support center
- Billing, Payments, Returns, & Refunds
- Receipt of Multiple Invoices
Faq
Why am I receiving multiple invoices?
Learn about online, subscription, and new sale invoices
Different products and services bill separately, so you may receive multiple invoices with similar dates. Examples of some of the types of products or services you may see on different invoices are described below:
Online invoices (West information charges): Thomson Reuters Westlaw, CLEAR, Firm Central, Thomson Reuters Concourse, Monitor Suite, and Monitor Suite Intelligence Center.
Subscription invoices: Print subscription shipments, Library Plan Charges (i.e., Library Maintenance Agreement and West Complete Library), Assured Print Pricing Charges, ProView, and FindLaw.
New sale invoices: The first shipment associated with new sales for non-contracted print products will be invoiced on a new sale invoice. If the product is placed on subscription, subsequent shipments will appear on your monthly subscription invoice.
Questions?
Call our customer support team. Available M–F from 7AM-7PM CT.
Submit a request to our customer support team.