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Faq

Can I be notified when my return is received and credited?

Sign up and manage credit alerts

You can sign up in My Account to have designated My Account contacts notified via email when a credit (including credits for returns) has been issued on an account.

Sign up for credit alerts

  1. Log in to My Account.
  2. From your account's homepage, click Reports & Alerts and choose eServices Alerts. (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the dashboard).
  3. Click Credit Alerts.
  4. Click Enroll.
  5. Select the existing My Account user that should receive the credit alerts and click Submit.

Manage your credit alerts (if already signed up)

  1. Log in to My Account.
  2. From your account's homepage, click Reports & Alerts and choose eServices Alerts. (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the dashboard).
  3. Click Credit Alerts.
  4. Click Manage to select or unselect credit alert users and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add administrators, click People and select My Account Administrators.

Questions?

1-800-328-4880

Call our customer support team. Available M–F from 7AM-7PM CT.

Submit an online request

Submit an online request to our customer support team.