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Faq

Why did I receive a notification of an unpaid balance?

Our Accounts Receivable team will send a past due notification if charges remain open on your account past their due date. If a payment was recently made it is possible the notification was sent prior to your payment being applied to your account. Use Thomson Reuters My Account to view your current account balance, verify receipt of a recent payment, update an automated payment method, or to make a one-time payment.

View current account balance in My Account

  1. Log in to My Account.
  2. From your account's home page, click the Billing & Payment menu and choose Open Items & Balance Detail. (If you manage multiple accounts, click Open Items & Balance Detail located under the Billing & Payment section of the dashboard).
  3. Open Items lists all charges due.
  4. Pending Charges lists all charges not yet billed.
  5. Balance Detail lists all charges open and pending.

Verify receipt of a recent payment in My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Payment History. (If you manage multiple accounts, click Payment History located under the Account History section of the dashboard.)
  3. Click Payment Received to see the details of a payment.
  4. Click the invoice number to view the original invoice cleared by this payment.
  5. Click Back to Payment History to see the details of other payments.

Questions?

1-800-328-4880

Call our customer support team. Available M–F from 7AM-7PM CT.

Submit an online request

Submit an online request to our customer support team.