How do I request a refund of an open credit?
Call our automated phone system
- Call 1-800-328-4880.
- Say "Customer Service."
- Provide your 10-digit account number (10 digits starting 100xxxxxxx).
- Say "Agent" and one of our Customer Service Representatives will assist you.
Submit a request
Submit a request to refund an open credit. We will respond to your request within 1-2 business days.
- How do I know when a credit has been issued?
- How do I know a credit has been applied?
- Do I have any credits?
- Has a credit been issued for my return?
- Can I be notified when my return is received and credited?
- Are these products ineligible to return for credit?
Call our customer support team. Available M–F from 7AM-7PM CT.
Submit a request to our customer support team.