How do I request a refund of an open credit?
Call our automated phone system
- Call 1-800-328-4880.
- Say "Customer Service."
- Provide your 10-digit account number (10 digits starting 100xxxxxxx).
- Say "Agent" and one of our Customer Service Representatives will assist you.
Submit an online request
Submit an online request to refund an open credit. We will respond to your request within 1-2 business days.
- How do I know when a credit has been issued?
- How do I know a credit has been applied?
- Do I have any credits?
- Has a credit been issued for my return?
- Can I be notified when my return is received and credited?
- Are these products ineligible to return for credit?
Call our customer support team. Available M–F from 7AM-7PM CT.
Submit an online request to our customer support team.