How do I request a return label?
Use our automated chat service
Chat Now with our 24/7 Automated Service
Live Chat Agents are also available M-F during support hours
- Click the ‘Chat Now’ button found on the main Legal Support Center page
- Follow the prompts from the chatbot, selecting the menu options that best fit your inquiry
Use our self-service portal
- Log in to the self-service portal and go to the Orders tab. My Account users, continue on to steps 2-7.
- From your account's homepage, click the Orders menu and choose Orders & Returns. (If you manage multiple accounts, click Orders & Returns under Product Information on the dashboard).
- Click Lookup Order or Delivery Number.
- Click the Order # you wish to return (order information is available for the last 90 days).
- Select the item(s) being returned and click Return.
- Enter the Return Quantity and Return Reason, and then click Next.
- Verify the return information is correct and click Print Mailing Label.
Use our automated phone system
- Call 1-800-328-4880.
- Say "Customer Service."
- Provide your 10-digit account number (10 digits starting 100xxxxxxx).
- Say "Returns."
- Say "Return Label."
- State the delivery number (10 digits starting 04xxxxxxxx / 9 digits without leading zero and found on invoice, subscription notice, or packing slip).
- State the number of boxes to be returned.
- Provide your fax number.
- State your first name and last name.
Submit a request
Submit a request for a return label. We will respond to your request within 1-2 business days.
Submit a request to our customer support team.
Call our customer support team. Available M–F from 7AM-7PM CT.