Customer Service and Product Support

How do I request a return label?

Did you receive my payment?

Help yourself option #1

Log in to My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Orders menu and choose Orders & Returns. (If you manage multiple accounts, click Orders & Returns under Product Information on the dashboard).
  3. Click Lookup Order or Delivery Number.
  4. Click the Order # you wish to return (order information is available for the last 90 days).
  5. Select the item(s) being returned and click Return.
  6. Enter the Return Quantity and Return Reason, and then click Next.
  7. Verify the return information is correct and click Print Mailing Label.

Help yourself option #2

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Returns."
  5. Say "Return Label."
  6. State the delivery number (10 digits starting 04xxxxxxxx / 9 digits without leading zero and found on invoice, subscription notice, or packing slip).
  7. State the number of boxes to be returned.
  8. Provide your fax number.
  9. State your first name and last name.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.

We will respond to your request within 2-3 business days.