1. Legal Technology, Content and Solutions
  2. Support center
  3. Billing, Payments, Returns, & Refunds
  4. Request a Return Label


How do I request a return label?

Use our automated chat service

Chat Now with our 24/7 Automated Service
Live Chat Agents are also available M-F during support hours 

  1. Click the ‘Chat Now’ button found on the main Legal Support Center page 
  2. Follow the prompts from the chatbot, selecting the menu options that best fit your inquiry  


 Use our self-service portal

  1. Log in to the self-service portal and go to the Orders tab. My Account users, continue on to steps 2-7.
  2. From your account's homepage, click the Orders menu and choose Orders & Returns. (If you manage multiple accounts, click Orders & Returns under Product Information on the dashboard).
  3. Click Lookup Order or Delivery Number.
  4. Click the Order # you wish to return (order information is available for the last 90 days).
  5. Select the item(s) being returned and click Return.
  6. Enter the Return Quantity and Return Reason, and then click Next.
  7. Verify the return information is correct and click Print Mailing Label.

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Returns."
  5. Say "Return Label."
  6. State the delivery number (10 digits starting 04xxxxxxxx / 9 digits without leading zero and found on invoice, subscription notice, or packing slip).
  7. State the number of boxes to be returned.
  8. Provide your fax number.
  9. State your first name and last name.

Submit a request

Submit a request for a return label. We will respond to your request within 1-2 business days.


Submit a request

Submit a request to our customer support team.


Call our customer support team. Available M–F from 7AM-7PM CT.