How do I request a return label?
Log in to My Account
- Log in to My Account.
- From your account's homepage, click the Orders menu and choose Orders & Returns. (If you manage multiple accounts, click Orders & Returns under Product Information on the dashboard).
- Click Lookup Order or Delivery Number.
- Click the Order # you wish to return (order information is available for the last 90 days).
- Select the item(s) being returned and click Return.
- Enter the Return Quantity and Return Reason, and then click Next.
- Verify the return information is correct and click Print Mailing Label.
Use our automated phone system
- Call 1-800-328-4880.
- Say "Customer Service."
- Provide your 10-digit account number (10 digits starting 100xxxxxxx).
- Say "Returns."
- Say "Return Label."
- State the delivery number (10 digits starting 04xxxxxxxx / 9 digits without leading zero and found on invoice, subscription notice, or packing slip).
- State the number of boxes to be returned.
- Provide your fax number.
- State your first name and last name.
Call our customer support team. Available M–F from 7AM-7PM CT.
Submit an online request to our customer support team.