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  4. How do I retrieve a copy of an invoice?

Customer Service and Product Support

How do I retrieve a copy of an invoice?

Help yourself

Log in to My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Invoice History. (If you manage multiple accounts, click Invoice History located under the Account History section of the dashboard).
  3. Select the month the invoice generated and click Go.
  4. Click the PDF icon next to the Invoice Number to open the invoice. You may choose to view the invoice online or print or download a copy.

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Duplicate Invoice."
  5. Provide the Invoice Number or say "List Invoices."
  6. Provide a Fax Number.
  7. The invoice should arrive within 30 minutes.

Submit an online request
We will respond to your request within 2-3 business days.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.

Submit an online request
We will respond to your request within 2-3 business days.