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Customer Service & Product Support

How do I set up automatic payments from my checking account?

Help yourself option

Use your Thomson Reuters My Account

  1. Log in to My Account
  2. From your account's homepage, click the Billing & Payment menu and choose Manage Payment Methods. (If you manage multiple accounts, click Manage Payment Methods located under the Billing & Payment section of the dashboard).
  3. Under the Bank Account Information section, enter your Bank Account Number and Routing Number.
  4. Select Set up Automatic Payment and click Add Bank Account.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.

Tip: Please see the bottom of the Auto Charge/Auto EFT enrollment form for instructions on returning your completed document.

Submit an online request

We will send you the required Auto Charge/Auto EFT enrollment form within 1-2 business days.