Customer Service and Product Support
How do I set up a prepayment?
You have the option to prepay for services should you wish to make a lump payment in advance of the invoicing for these services. Information on how to setup and understand prepayments is listed below:
To make a prepayment, please call Customer Service at 1-800-328-4880 with the following information:
- Payment method (Credit card)
- Prepayment amount
- Product or service to prepay
- Invoices will continue to be sent on the same invoicing schedule to show how your prepayment is being applied
- Your invoices will list the total invoice charge, a less prepayment amount, remaining amount due if applicable, and the remaining prepayment balance
- Your prepayment will continue to be applied to the selected product or service until the remaining prepayment balance is $0.00
Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.
Say "Customer Service."
Provide your 10-digit account number (10 digits starting 100xxxxxxx)
Say "Agent" and one of our Customer Service Representatives will assist you.