1. Home
  2. Support center
  3. Billing, Payments, Returns, & Refunds
  4. How to Set Up a Prepayment

Faq

How do I set up a prepayment?

You have the option to prepay for services should you wish to make a lump payment in advance of the invoicing for these services. Information on how to set up and understand prepayments is listed below:

To make a prepayment, please call Customer Service at 1-800-328-4880 with the following information:  

  1. Payment method (Credit card)
  2. Prepayment amount
  3. Product or service to prepay

Please note:

  • Invoices will continue to be sent on the same invoicing schedule to show how your prepayment is being applied
  • Your invoices will show the total invoice charge, a less-prepayment amount, remaining amount due (if applicable), and the remaining prepayment balance
  • Your prepayment will continue to be applied to the selected product or service until the remaining prepayment balance is $0.00

Questions?

1-800-328-4880

Call our customer support team. Available M–F from 7AM-7PM CT.

Submit an online request

Submit an online request to our customer support team.