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Customer Service and Product Support

How do I set up a prepayment?

You have the option to prepay for services should you wish to make a lump payment in advance of the invoicing for these services. Information on how to setup and understand prepayments is listed below:

To make a prepayment, please call Customer Service at 1-800-328-4880 with the following information:  

  1. Payment method (Credit card)
  2. Prepayment amount
  3. Product or service to prepay

Please note:

  • Invoices will continue to be sent on the same invoicing schedule to show how your prepayment is being applied
  • Your invoices will list the total invoice charge, a less prepayment amount, remaining amount due if applicable, and the remaining prepayment balance
  • Your prepayment will continue to be applied to the selected product or service until the remaining prepayment balance is $0.00


Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

Step 1

Call 1-800-328-4880

Step 2

Say "Customer Service."

Step 3

Provide your 10-digit account number (10 digits starting 100xxxxxxx)

Step 4

Say "Agent" and one of our Customer Service Representatives will assist you.