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Customer Service and Product Support

How do I stop automatic payments from my bank account?

Please note that stopping future withdrawals through Auto Charge/EFT does not terminate existing contracts.

Help yourself

Log in to My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Manage Payment Methods. (If you manage multiple accounts, click Manage Payment Methods located under the Billing & Payment section of the dashboard).
  3. Click Delete next to the Designated Automatic Payment Bank Account Number.
  4. Click Delete Bank Account.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.

We will respond to your request within 2-3 business days.