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Customer Service and Product Support

How do I stop automatic payments from my credit card account?

How do I stop automatic payments from my credit card?

1.     Log in to My Account

2.     From your account's homepage, click the Billing & Payment menu and choose Manage Payment Methods. (If you manage multiple accounts, click Manage Payment Methods located under the Billing & Payment section of the dashboard).

3.     Click Edit next to the automatic payment credit card.

4.     Unselect Set up Automatic Payment and click Update Credit Card.

Please note that stopping future withdrawals through Auto Charge/EFT does not terminate existing contracts.

Questions?

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

Step 1

Call 1-800-328-4880

Step 2

Say "Customer Service."

Step 3

Provide your 10-digit account number (10 digits starting 100xxxxxxx)

Step 4

Say "Agent" and one of our Customer Service Representatives will assist you.