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Customer Service and Product Support

What is Tangible Personal Property?

If you have a bundled print contract such as a Library Maintenance Agreement, Library Savings Plan, or West Complete you will see a breakdown of charges on your invoice as follows:

  • Books & Bound Volumes
  • Newsletters
  • Periodicals
  • Tangible Personal Prop

In order to better define the items on your invoice, we changed the term "other" to Tangible Personal Property.  Every state has different tax codes for different products.  Tangible Personal Property is a tax code that covers any physical item that does not fit into the books & bound volumes, newsletters or periodicals categories. 


Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

Step 1

Call 1-800-328-4880

Step 2

Say "Customer Service."

Step 3

Provide your 10-digit account number (10 digits starting 100xxxxxxx)

Step 4

Say "Agent" and one of our Customer Service Representatives will assist you.