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Customer Service and Product Support

How long does it take to process my refund?

If the original payment was made by credit card, any refund needed will be refunded back to the same credit card used. The refund will appear on the credit card website within 5 to 7 business days after processing.

If the original payment was made by check, any refund needed will be reviewed by our Refund Center once a week. A check will be cut the following week and mailed within 2 to 3 business days. Please allow up to 4 weeks to receive your refund check.

International refunds will be processed via wire as refund checks are unable to be generated in non-USD. Wire refunds can take up to 2 weeks.


Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

Step 1

Call 1-800-328-4880

Step 2

Say "Customer Service."

Step 3

Provide your 10-digit account number (10 digits starting 100xxxxxxx)

Step 4

Say "Agent" and one of our Customer Service Representatives will assist you.