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Faq

How can I use my credits when making a payment?

Use Thomson Reuters My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Open Items & Balance Detail. (If you manage multiple accounts, click Open Items & Balance Detail located under the Billing & Payment section of the dashboard).
  3. Select the applicable invoices and credits. Please note that the invoice amount must exceed the credit amount in order to apply credits within My Account.
  4. Click Add to Payment Cart.
  5. Click on Click to Pay Now to make a payment using your credit card or bank account.
  6. Select Credit Card or Bank Account and enter the required card or account information, then click Submit Payment.

Please note: If you have a previously saved payment method, you may select the appropriate account from Saved Payment Methods and click Submit Payment.

 

Submit a request

Submit a request to apply a credit for paying balance. We will respond to your request within 1-2 business days.

Questions?

1-800-328-4880

Call our customer support team. Available M–F from 7AM-7PM CT.

Submit a request

Submit a request to our customer support team.