1. Legal Technology, Content and Solutions
  2. Support center
  3. Billing, Payments, Returns, & Refunds
  4. Make a Payment Using Credits


How can I use my credits when making a payment?

 Use our self-service portal

  1. Log in to the self-service portal, select a combination of credits and invoices and follow the prompts to proceed with your payment. My Account users, continue on to steps 2-6.
  2. From your account's homepage, click the Billing & Payment menu and choose Open Items & Balance Detail. (If you manage multiple accounts, click Open Items & Balance Detail located under the Billing & Payment section of the dashboard).
  3. Select the applicable invoices and credits. Please note that the invoice amount must exceed the credit amount in order to apply credits within My Account.
  4. Click Add to Payment Cart.
  5. Click on Click to Pay Now to make a payment using your credit card or bank account.
  6. Select Credit Card or Bank Account and enter the required card or account information, then click Submit Payment.

Please note: If you have a previously saved payment method, you may select the appropriate account from Saved Payment Methods and click Submit Payment.


Submit a request

Submit a request to apply a credit for paying balance. We will respond to your request within 1-2 business days.



Call our customer support team. Available M–F from 7AM-7PM CT.

Submit a request

Submit a request to our customer support team.