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  2. Support center
  3. Billing, Payments, Returns, & Refunds
  4. Verify Payment Received


Did Thomson Reuters receive my payment?

How to verify payment was received

 Use our self-service portal

  1. Log in to the self-service portal and follow the prompts for Payment history. My Account users, continue on to steps 2-5.
  2. From your account's homepage, click the Billing & Payment menu and choose Payment History. (If you manage multiple accounts, click Payment History located under the Account History section of the dashboard.)
  3. Click Payment Received to see the details of a payment.
  4. Click the invoice number to view the original invoice cleared by this payment.
  5. Click Back to Payment History to see the details of other payments.

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information" to retrieve information regarding:
    • Last Payment Amount and date
    • Current Account Balance
    • Total Balance (including charges that have not yet been invoiced)

Please note: At any time during the list, you can say "Next," "Previous," or "Repeat."

Submit a request

Submit a request for receipt of payment. We will respond to your request within 1-2 business days.



Call our customer support team. Available M–F from 7AM-7PM CT.

Submit a request

Submit a request to our customer support team.