- Legal Technology, Content and Solutions
- Support center
- Billing, Payments, Returns, & Refunds
- Verify Payment Received
Faq
Did Thomson Reuters receive my payment?
How to verify payment was received
Use our self-service portal
- Log in to the self-service portal and follow the prompts for Payment history. My Account users, continue on to steps 2-5.
- From your account's homepage, click the Billing & Payment menu and choose Payment History. (If you manage multiple accounts, click Payment History located under the Account History section of the dashboard.)
- Click Payment Received to see the details of a payment.
- Click the invoice number to view the original invoice cleared by this payment.
- Click Back to Payment History to see the details of other payments.
Use our automated phone system
- Call 1-800-328-4880.
- Say "Customer Service."
- Provide your 10-digit account number (10 digits starting 100xxxxxxx).
- Say "Account Information" to retrieve information regarding:
- Last Payment Amount and date
- Current Account Balance
- Total Balance (including charges that have not yet been invoiced)
Please note: At any time during the list, you can say "Next," "Previous," or "Repeat."
Submit a request
Submit a request for receipt of payment. We will respond to your request within 1-2 business days.
Questions?
Call our customer support team. Available M–F from 7AM-7PM CT.
Submit a request to our customer support team.