Customer Service & Product Support

Did Thomson Reuters receive my payment?

Help yourself option #1

Use your Thomson Reuters My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Payment History. (If you manage multiple accounts, click Payment History located under the Account History section of the dashboard.)
  3. Click Payment Received to see the details of a payment.
  4. Click the invoice number to view the original invoice cleared by this payment.
  5. Click Back to Payment History to see the details of other payments.

Help yourself option #2

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information" to retrieve information regarding:
    • Last Payment Amount and date
    • Current Account Balance
    • Total Balance (including charges that have not yet been invoiced)

Please note: At any time during the list, you can say "Next," "Previous," or "Repeat."

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880
  2. Say "Customer Service"
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx)
  4. Say "Account Information"
  5. Say "Agent" and one of our Customer Service Representatives will assist you

We will respond to your request within 2-3 business days.