Customer Service & Product Support
Did Thomson Reuters receive my payment?
Help yourself option #1
Use your Thomson Reuters My Account
- Log in to My Account.
- From your account's homepage, click the Billing & Payment menu and choose Payment History. (If you manage multiple accounts, click Payment History located under the Account History section of the dashboard.)
- Click Payment Received to see the details of a payment.
- Click the invoice number to view the original invoice cleared by this payment.
- Click Back to Payment History to see the details of other payments.
Help yourself option #2
Use our automated phone system
- Call 1-800-328-4880.
- Say "Customer Service."
- Provide your 10-digit account number (10 digits starting 100xxxxxxx).
- Say "Account Information" to retrieve information regarding:
- Last Payment Amount and date
- Current Account Balance
- Total Balance (including charges that have not yet been invoiced)
Please note: At any time during the list, you can say "Next," "Previous," or "Repeat."
Let us help you
Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.
- Call 1-800-328-4880
- Say "Customer Service"
- Provide your 10-digit account number (10 digits starting 100xxxxxxx)
- Say "Account Information"
- Say "Agent" and one of our Customer Service Representatives will assist you
We will respond to your request within 2-3 business days.