When are invoices sent?
Details on invoices for online services, new sale purchases, and subscriptions
Online invoices (West information charges) are generated at the beginning of each month. Individual charges are visible on our self-service portal by the fourth day of each month and invoice PDFs are available for download by the seventh to eighth day of each month. Invoices are mailed shortly thereafter to customers who choose to receive paper copies.
Signing up for eBilling is the fastest way to obtain a PDF copy of your invoice.
|Day(s) of the month||Online Invoice Billing Timeframe Expectations|
|2nd - 3rd||Changes post to our Internal Systems|
|4th||Individual charges are visible on the self-service portal
*Invoice PDF not yet available
|3rd - 4th||Billing job completes and invoices are created|
|4th - 5th||eBilling emails are sent as soon as the Billing job is completed
*Invoice PDF is attached to the eBilling email
|5th - 6th||Invoice PDFs are imaged to our Internal Systems|
|7th - 8th||Invoice PDFs are available for download from the self-service portal|
New sale invoices
Subscription invoices are generated based on your specific Invoice Date for your account and will be available on our self-service portal and eBilling within two days of the Invoice Date. For most customers, this will happen within the first five days of the month. Invoices are mailed shortly thereafter to customers who choose to receive paper copies.
- How do I get a receipt of payment?
- How are disputed balances settled?
- How do I set up automatic payments from my checking?
- How do I set up automatic payments from my credit card?
- How do I change my bank account for automatic payments?
Call our customer support team. Available M–F from 7AM-7PM CT.
Submit a request to our customer support team.