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  4. When are Online, New Sale & Subscription Invoices Sent?

Faq

When are invoices sent?

Details on invoices for online services, new sale purchases, and subscriptions

Online invoices

Online invoices (West information charges) are generated at the beginning of each month. Individual charges are visible on our self-service portal by the fourth day of each month and invoice PDFs are available for download by the seventh to eighth day of each month. Invoices are mailed shortly thereafter to customers who choose to receive paper copies.

Signing up for eBilling is the fastest way to obtain a PDF copy of your invoice.

Day(s) of the month Online Invoice Billing Timeframe Expectations
2nd - 3rd Changes post to our Internal Systems
4th Individual charges are visible on the self-service portal
*Invoice PDF not yet available
3rd - 4th Billing job completes and invoices are created
4th - 5th eBilling emails are sent as soon as the Billing job is completed
*Invoice PDF is attached to the eBilling email
5th - 6th Invoice PDFs are imaged to our Internal Systems
7th - 8th Invoice PDFs are available for download from the self-service portal

New sale invoices

New sale invoices are generated within 24 hours of the order confirmation and available on eBilling and our self-service portal. Invoices are mailed shortly thereafter to customers who choose to receive paper copies.

Subscription invoices

Subscription invoices are generated based on your specific Invoice Date for your account and will be available on our self-service portal and eBilling within two days of the Invoice Date. For most customers, this will happen within the first five days of the month. Invoices are mailed shortly thereafter to customers who choose to receive paper copies.

Questions?

1-800-328-4880

Call our customer support team. Available M–F from 7AM-7PM CT.

Submit a request

Submit a request to our customer support team.