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  4. When are Online, New Sale & Subscription Invoices Sent?

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When are invoices sent?

Details on invoices for online services, new sale purchases, and subscriptions

Online invoices

Online invoices (West information charges) are generated at the beginning of each month and are available for viewing in My Account and eBilling within the first five days of the month. Invoices are mailed shortly thereafter to customers who choose to receive paper copies.

New sale invoices

New sale invoices are generated within 24 hours of the order confirmation and available on eBilling and My Account. Invoices are mailed shortly thereafter to customers who choose to receive paper copies.

Subscription invoices

Subscription invoices are generated based on your specific Invoice Date for your account and will be available on My Account and eBilling within two days of the Invoice Date. For most customers, this will happen within the first five days of the month. Invoices are mailed shortly thereafter to customers who choose to receive paper copies.

Questions?

1-800-328-4880

Call our customer support team. Available M–F from 7AM-7PM CT.

Submit an online request

Submit an online request to our customer support team.