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Customer Service and Product Support

How do I know when a credit has been issued to my account?

Help yourself

Set up credit alerts

  1. Log in to My Account.
  2. Click Reports & Alerts and choose eServices Alerts
    (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the dashboard).
  3. Click Credit Alerts.
  4. Click Enroll.
  5. Select the existing My Account user that should receive the credit alerts and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add additional administrators, click People and select My Account Administrators.

OR

Let us help you

Let Thomson Reuters customer service help you Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Account Information."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.

We will respond to your request within 2-3 business days.