1. Legal Technology, Content and Solutions
  2. Support center
  3. Billing, Payments, Returns, & Refunds
  4. Know When a Credit has Been Issued


How do I know when a credit has been issued to my account?

Set up credit alerts

Steps for My Account only:
  1. Log in to the self-service portal.
  2. Click Reports & Alerts and choose eServices Alerts
    (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the dashboard).
  3. Click Credit Alerts.
  4. Click Enroll.
  5. Select the existing My Account user that should receive the credit alerts and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add additional administrators, click People and select My Account Administrators.



Call our customer support team. Available M–F from 7AM-7PM CT.

Submit a request

Submit a request to our customer support team.