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Support

Case Logistix and WayPoint
customer support

Questions about using Case Logistix or WayPoint? Let us help.

Case Logistix gives you the tools you need to efficiently review documents. Our customer support
team provides a wide range of assistance in downloading and managing this software.

 

Useful links

Questions? Call 1-800-328-0109

Technical support

1-800-364-9853

Training support

1-651-244-3118

Need training?

Our Case Logistix trainers can schedule private class(es) with you. Please call 651-244-3118 to request training.

Case Logistix and WayPoint support videos

03:22

Case Logistix overview video

Case Logistix overview video

Using Case Logistix Waypoint

View brief videos on how to use Waypoint with common load files.

04:06

Case Logistix overview video

CSV overview

In this video, learn how to add or correct data in your library by using Waypoint.

04:06

Case Logistix PST loading

PST loading

In this video, learn how to load an Outlook e-mail file using Waypoint.

08:39

Case Logistix Summation Load

Summation load

In this video, learn how to load data using a Summation dii load file using Waypoint.

06:13

Case Logistix Windows Delimited Load

Windows delimited load

In this video, learn how to load data using a delimited csv file.

06:26

Case Logistix Windows Folder Structure CD or Hard Drive Load

Windows folder structure CD or hard drive load

In this video, learn how to load loose files contained on a CD or hard drive.

08:23

Case Logistix Windows Folder Structure Formatted

Windows folder structure formatted

In this video, learn how to load data that is formatted on hard drive or disc.

Case Logistix Postback

On different options for production postbacks depending on your matter.

07:33

Case Logistix Post-Production Document Tracking – Part 1 - Overview of Methods

Post-production document tracking – part 1 - overview of methods

In this video, we’ll review the 3 options for performing a production postback to help you pick the solution that is the best option for your matter.

09:26

Case Logistix Post-Production Document Tracking – Part 2 – Doing a Bates Postback to the Review Library

Post-production document tracking – part 2 – doing a bates postback to the review library

In this video, we’ll take a detailed look at the steps to performing a simple bates number postback into your Review Library.

10:56

Case Logistix Post-Production Document Tracking – Part 3 – Creating Production Links in the Review Library

Post-production document tracking – part 3 – creating production links in the review library

In this video, we’ll take a detailed look at a second option for a postback which is to link your produced documents back to your Review Library.

12:11

Case Logistix Post-Production Document Tracking – Part 4 – Creating and Populating a Postback Library

Post-production document tracking – part 4 – creating and populating a postback library

In this video, we’ll take a detailed look at the third option for postback which is to creating a completely New Library of the produced documents and related information about what has been produced.