1. Legal Technology, Content and Solutions
  2. Support center
  3. Orders, Subscriptions & Contracts
  4. Reship an Order


How do I request the reshipment of an order?

Request a reshipment if you haven't received your order

Use our automated chat service

Chat Now with our 24/7 Automated Service
Live Chat Agents are also available M-F during support hours 

  1. Click the ‘Chat Now’ button found on the main Legal Support Center page 
  2. Follow the prompts from the chatbot, selecting the menu options that best fit your inquiry  


Use Thomson Reuters My Account

  1. Log in to My Account.
  2. From your account's homepage, click Orders and choose Orders & Returns.
    (If you manage multiple accounts, click Orders & Returns located under the Product Information section on the dashboard.
  3. Click Look Up Order or Delivery Number.
  4. Locate the Order # for reshipment and click on it.
    (You may need to change the summary of orders date range if the order was shipped more than 30 days ago.)
  5. Select the item(s) being reshipped and click Reship (if Reship is not an available option, it is too soon to request reshipment).
  6. Enter the Quantity to Reship and Reship Reason and click Next.
  7. Verify the reshipment information is correct and click Submit.

Submit a request

Submit a request to for reshipment of an order. We will respond to your request within 1-2 business days.


Submit a request

Submit a request to our customer support team.


Call our customer support team. Available M–F from 7AM-7PM CT.