1. Legal Technology, Content and Solutions
  2. Support center
  3. Orders, Subscriptions & Contracts
  4. Check Order Status


What is the status of my order?

Learn how to check the status of an order in My Account

Use our automated chat service

Chat Now with our 24/7 Automated Service
Live Chat Agents are also available M-F during support hours 

  1. Click the ‘Chat Now’ button found on the main Legal Support Center page 
  2. Follow the prompts from the chatbot, selecting the menu options that best fit your inquiry  


Check order status

  1. Log in to My Account.
  2. From your account's homepage, click Orders and choose Orders & Returns.
    (If you manage multiple accounts, click Orders & Returns located under the Product Information section on the dashboard.)
  3. Click Look Up Order or Delivery Number.
  4. Locate the Order #. The order has shipped if a Ship Date appears.
  5. Click Delivery Number to view delivery details.

Submit a request

Submit a request to check order status. We will respond to your request within 1-2 business days.


Submit a request

Submit a request to our customer support team.


Call our customer support team. Available M–F from 7AM-7PM CT.