What is the status of my order?
Learn how to check the status of an order in My Account
Use our automated chat service
Chat Now with our 24/7 Automated Service
Live Chat Agents are also available M-F during support hours
- Click the ‘Chat Now’ button found on the main Legal Support Center page
- Follow the prompts from the chatbot, selecting the menu options that best fit your inquiry
Check order status
- Log in to My Account.
- From your account's homepage, click Orders and choose Orders & Returns.
(If you manage multiple accounts, click Orders & Returns located under the Product Information section on the dashboard.)
- Click Look Up Order or Delivery Number.
- Locate the Order #. The order has shipped if a Ship Date appears.
- Click Delivery Number to view delivery details.
Submit a request
Submit a request to check order status. We will respond to your request within 1-2 business days.
Submit a request to our customer support team.
Call our customer support team. Available M–F from 7AM-7PM CT.