Support
Legal Tracker customer support
Explore our support and training options to help you learn how to leverage Legal Tracker’s functionality and create capable, confident usersSupport resources for every user
Help is always available for Legal Tracker users in corporate legal departments and law firms.
Access our online help site for 24/7 self-guided support via the Help link at the top right of every page in Legal Tracker. Within the Help site you can watch tutorial videos, read guides, and sign up for live weekly training sessions.
Live support is available to corporate legal department clients 24 hours a day / 5 days a week, from 6pm Sunday to 8pm Friday, United States Central Time, excluding major holidays.
In-product support resources
Our help site is available 24/7 via the Help link at the top right of every Legal Tracker page.
Your company's internal support resource can be contacted via the link at the bottom of every page in Legal Tracker.
Your law firm’s Legal Tracker administrator is linked at the bottom of every page in Legal Tracker.
For product performance and access issues that cannot be resolved by the resources above, please use the "Click here to contact Legal Tracker Support” link available on the bottom of each law firm user page within Legal Tracker.
If you are unable to log in or access the Legal Tracker link, send an email to:
Legal Tracker support
Training
Legal Tracker training programs are designed to help our clients and users get up to speed quickly and confidently with all aspects of Legal Tracker. Training options are available for any budget and need, including self-guided training or online weekly training courses available via our Help site, in-person Legal Tracker Boot Camps, and customized training specific to your legal department's unique needs.
In-product training resources
Watch brief tutorial videos on every aspect of Legal Tracker in our Help site.
Sign up for live weekly training sessions within the Help site.
On-site customized training
Experts from our professional services team are able to provide onsite training to both corporate legal departments and law firms supporting legal departments.
Our training options cover:
- Report Builder and onsite reports training
- Invoice approval and AP route processing
- Matter management
- Matter creation
- Budgets and accruals
- Analytics
- Documents, contracts, and document cloud storage
- Matter Upload
- Timekeeper Rate Review
Useful links
Legal Optimization Clinics
Legal Optimization Clinic – Basic
This clinic is designed for new Tracker Coordinators and System Administrators. Each clinic is run by Tracker Professional Services Consultants who offer guidance and best practices from their extensive Tracker experience, including Client Success, Support and Implementation. Clients are guided through Tracker functionality in their own databases, and engaged attendees will have a better understanding of how to derive the most from their system, realize savings, automate workflows and utilize enhanced reporting capabilities. All dates and locations are listed below, and the cost of the clinic is $2,800.
Legal Optimization Clinic – Advanced
This clinic is designed for Tracker Coordinators and System Administrators who are already familiar with Tracker. Each clinic is run by Tracker Professional Services Consultants who share best practices and their real life examples from helping hundreds of clients optimize their systems. Clients will be guided through some of Tracker's most powerful and advanced features, and engaged attendees will come away from the clinic with actionable recommendations to ensure an optimized and high functioning system. The agenda is listed below, as are the locations, and the cost of the clinic is $3,000.