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OnePass FAQs

General OnePass information

What is OnePass?

OnePass is an account used to access various Thomson Reuters products like Westlaw, Practical Law, eDiscovery Point, Proview, Firm Central, Westlaw International, lawschool.westlaw.com, QuickView+, My Account, and more.

How many OnePass profiles do I need?

One. Your OnePass username and password allows you to access multiple Thomson Reuters products. You just need to add the registration key to your profile.

What products and websites use OnePass?

Carswell LawSchool
Case Notebook, LiveNote
CLEAR
Court Express/Docket Watch
Deal Proof
Drafting Assistant
eCarswell Business Systems
eDiscovery Point
Firm Central
Intelligence Center
Lawschool.Westlaw.com
Legal Tracker
LegalEdcenter
LegalSolutions.com
Monitor Suite
My Account
Practical Law
Practical Law Connect
Proview
QuickView+
Sweet & Maxwell Store
Taxnet Pro
Thomson Reuters Concourse
Thomson Reuters ProView
West km
Westlaw
Westlaw Australia
Westlaw Canada
Westlaw International
Westlaw Mobile
Westlaw Tax
Westlaw UK

Updating your OnePass profile, username, and password

How do I update my OnePass profile?

Help yourself
Go to OnePass

  1. Sign in with your OnePass username and password
    View Screenshot
  2. Navigate to Products to add or remove new product registration keys or products to your profile
    View Screenshot
    View Screenshot
  3. Navigate to Profile to edit your name, email, username and password
    View Screenshot
  4. Navigate to Security to manage two-step authentication, security questions, alternate password, and other security-related items
    View Screenshot

Let us help you

For security reasons we are unable to update or create your OnePass profile for you. If you need assistance call us and we can walk you through these steps.

For assistance with OnePass call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378
  2. Provide your 10-digit phone number



Forgot your username?

Help yourself

Recover your username from OnePass

View Screenshot of Login Screen


Let us help you

For security reasons we are unable to update or create your OnePass profile for you. If you need assistance call us and we can walk you through these steps.

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378
  2. Provide your 10-digit phone number

Forgot your password?

Help yourself

Reset your password from OnePass

View Screenshot

Let us help you

For security reasons, we are unable to update your OnePass profile for you. If you need assistance, give us a call and we can walk you through these steps.

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378
  2. Provide your 10-digit phone number

How do I change my username or password?

Help yourself

  1. Sign in to OnePass with your current username and password
  2. Navigate to Profile, where you can edit your username and password

Let us help you

For security reasons, we are unable to update your OnePass profile for you. If you need assistance, give us a call and we can walk you through these steps.

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378
  2. Provide your 10-digit phone number

What if my email address has changed?

Help yourself
Sign in to OnePass and navigate to the Profile tab.

I saved my OnePass username and password. Why are they no longer saved? 

This may be because you have recently deleted your browser cookies.
Next time you sign in, select the checkbox for Save username.

Let us help you

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378
  2. Provide your 10-digit phone number
  3. If your profile is locked out due to too many sign-in attempts, you must reset your password

 

What do I do if I get locked out of my OnePass profile?

What do I do if I get locked out of my OnePass profile?

Reset your password from OnePass

You will receive an email from OnePass that contains a link that will allow you to create a new password

Let us help you

For assistance with OnePass, call us 24 hours a day, seven days a week:

Call 1-800-934-9378

Provide your 10-digit phone number

A username can be saved as a cookie. Please note that if you save both your username and password, and you access sensitive public records content, you will be asked to enter your password again. This re-authentication process will only be required once per session.

 

Can my username be saved as a cookie?

A forgotten username can be emailed with validation of email address. A forgotten password can be changed with validation of email address.

Let us help you

For assistance with OnePass, call us 24 hours a day, seven days a week:

Call 1-800-934-9378

Provide your 10-digit phone number

 

Security

What are OnePass security guidelines?

Each OnePass username and password is unique to a user. It is highly recommended that you do not share your information with anyone else at your organization. Some products require two-step authentication, where a security code or question may be required to access products.

Compromised credentials

If your username and password are suspected or known to be compromised, our priority is to work with you to resecure your profile and protect your data. Next steps and more background information can be found in the Compromised Credentials - FAQS (PDF).

What is two-step authentication?

Two-step authentication is an optional, enhanced setting that keeps your profile secure by requiring a code in addition to your normal password at sign-in. This acts as an extra layer of security to ensure no one else is able to access your profile. Some products require two-step authentication due to secure content.

How do I receive the security code?

You can receive a security code via text message, automated phone call, email, or with a downloaded authenticator application.

Do I need to enter a security code each time I sign in?

No. You can skip two-step authentication on trusted devices, such as your home or personal computer. When you enter a security code at sign-in, select the Trust this device checkbox. This feature should not be used on public computers. To clear trusted devices, sign in to OnePass and navigate to Security and click on the Privacy tab.

How do I enable two-step authentication?

Sign in to OnePass

Navigate to Security

Click the toggle to enable two-step authentication

How can I change my security questions and answers?

Sign in to OnePass and navigate to the Security tab.

Registration keys

What is a registration key?

A registration key is a code made up of letters and numbers that allows access to one of the many Thomson Reuters products, such as Westlaw, CLEAR, Firm Central and more. Registration keys are unique to each user and cannot be used for multiple OnePass profiles. Before using a product, you must activate a valid registration key by adding it to your OnePass profile.

How do I activate my registration key?

Once you have received your registration key via email, you can either click the Activate Now link from the email or follow these steps to add a key to a OnePass profile.

Help yourself

If you received a registration key in an email, click the Register or Activate button.

If you do not have a OnePass profile:

  1. Create a new OnePass profile
  2. Enter the email address you want associated with your Thomson Reuters products
  3. Enter your name and create a username and password
  4. Click the Register a product button
  5. Select the product you have a registration key for
  6. Enter the registration key and a label to differentiate it from others

If you have a OnePass profile:

  1. Sign in to OnePass
  2. Navigate to Products
  3. Click the Register a product button
  4. Select the product you have a registration key for
  5. Enter the registration key and a label to differentiate it from others

Let us help you

For assistance with OnePass, call us 24 hours a day, seven days a week:

Call 1-800-934-9378

Provide your 10-digit phone number

What if I have multiple registration keys?

When signing in, users with multiple registration keys for a Thomson Reuters product will have the ability to select which one they would like to begin a session with.

Registration keys may provide access to different content or features, depending on account permissions.

If you need assistance with OnePass call us 24 hours a day, seven days a week:

For assistance with OnePass, call us 24 hours a day, seven days a week:

Call 1-800-934-9378

Provide your 10-digit phone number