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Faq

OnePass product registration keys

Learn more about registration keys and how to activate them

What is a registration key?

A registration key is a code made up of letters and numbers that allows access to one of the many Thomson Reuters products, such as Westlaw, CLEAR, Firm Central and more. Registration keys are unique to each user and cannot be used for multiple OnePass profiles. Before using a product, you must activate a valid registration key by adding it to your OnePass profile.

How do I activate my registration key?

Once you have received your registration key via email, you can either click the Activate Now link from the email or follow these steps to add a key to a OnePass profile.

If you received a registration key in an email, click the Register or Activate button.

If you do not have a OnePass profile:

  1. Create a new OnePass profile
  2. Enter the email address you want associated with your Thomson Reuters products
  3. Enter your name and create a username and password
  4. Click the Register a product button
  5. Select the product you have a registration key for
  6. Enter the registration key and a label to differentiate it from others

If you have a OnePass profile:

  1. Sign in to OnePass
  2. Navigate to Products
  3. Click the Register a product button
  4. Select the product you have a registration key for
  5. Enter the registration key and a label to differentiate it from others

What if I have multiple registration keys?

When signing in, users with multiple registration keys for a Thomson Reuters product will have the ability to select which one they would like to begin a session with.

Registration keys may provide access to different content or features, depending on account permissions.

If you need assistance with OnePass call us 24 hours a day, seven days a week:

For assistance with OnePass, call us 24 hours a day, seven days a week:

Call 1-800-934-9378

Provide your 10-digit account number

Questions?

1-800-328-4880

Call our customer support team. Available M–F from 7AM-7PM CT.

Submit a request

Submit a request to our customer support team.