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Support

Peer Monitor 
customer support

Peer Monitor is a comprehensive online tool metrics tool that allows analysis of key financial metrics, performance data, competitor comparisons, and legal environment trends. Peer Monitor can be accessed from any desktop or laptop computer, tablet, or smartphone. Thomson Reuters customer support provides wide-range assistance for subscriptions.

Useful links

Questions? Call 651-687-6891

Technical Support

peermonitor@thomsonreuters.com

Research Support

1-877-889-0799

Account Support

1-800-328-4880 Monday – Friday 7 a.m. – 7 p.m. Central

Sales Support

651-687-6891

Frequently asked questions

How do I implement Peer Monitor?
Peer Monitor works closely with your firm to get solutions up and running quickly, ensuring that every step of your implementation goes smoothly. Our assistance doesn’t stop the day your firm completes its initial implementation. We also offer on-going assistance, including: Monthly extraction services: let our implementation team do the monthly extraction, verify FTE and any GL changes; Full Mapping and Data Review: we can review your firm’s overall mapping to ensure Peer has all the correct information; Training: initial or review training on using the data extraction software.

What consulting services does Peer Monitor offer?
Our consultants can offer your firm these additional services: Ad hoc reporting: supplemental firm reports on an “as needed” basis; Deep dive analysis of an office, practice group or title In-depth rate analysis assistance; Presence and presentations for firm retreats or management meetings; Private training on the core Peer Monitor platform.