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Customer support

Your ProDoc subscription includes unlimited toll-free telephone support, free updates, free training that is available in a variety of convenient formats, as well as the many other support options listed below.

The answers to many support questions are available here, so you can always get help, no matter what time it is.

Useful links

Email contact

Email west.iamadmin@thomson.com

Telephone support

Call us at 800-759-5418, M-F 8:00 am - 6:30 pm CT

Free training

Call 800-328-0109 to schedule

Quick reference guides

How-to information on the most important features of ProDoc and SOS®

User guides

The following manuals are all available on your ProDoc installation/update CD. However, we also provide every user manual here for your convenience.