5 steps for litigation firms to prove their value to clients and increase profits
According to the Thomson Reuters Legal Executive Institute, 58% of legal clients are shifting their business every one or two years. That means if you’re not gaining new clients, you’re losing them. It also points to a powerful profit-making opportunity that doesn’t require a huge marketing budget or business-development staff. All it requires is providing the kind of service that ensures clients are satisfied and send referrals your way.
What you'll take away:
- 5 steps to achieving a client-service mind-set
- How to increase referrals by improving client satisfaction
- How increased client satisfaction can positively impact firm profits