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Online investigation software

Contact Trace

Identify contacts faster and further prevent transmission

Efficiently manage your contact trace process and increase staff productivity with Thomson Reuters Contact Trace

Thomson Reuters understands the magnitude of the government's challenge in responding to and mitigating the spread of COVID-19. Arm your contact tracers with a scalable, cloud-based application that leverages best in class data to provide accurate contact details and reporting capabilities. Thomson Reuters Contact Trace, is a case management solution designed to help organizations most efficiently manage their case investigations, contact tracing activities, and contact follow-up.

A proven solution to contact trace

Our contact trace dashboard was designed in partnership with a state public health infectious disease department and has recently been enhanced to meet the recommendations from the CDC on contact tracing procedures. The tool leverages Thomson Reuters CLEAR data to improve the efficiency of finding individuals’ known associates and locating potentially exposed people for notification purposes.

Thomson Reuters Contact Trace

Contact Trace incident management features

Geospatial mapping

Visualize potential exposure hotspots for focused attention

State & federal reports

Reporting capabilities that facilitate the necessary state and federal reports to ensure continued relief funding streams

Dedicated support

Free web-based training to get contact trace staff on-boarded and equipped

Case Management

Balance your caseload and track progress across your large, remote team while seeing real-time case updates

Example Contact Trace interface

Quickly uncover associates to contact

To support contact traceability, it's important to uncover associates of persons who might have been exposed to COVID-19. Contact Trace combines CLEAR data and cutting-edge technology to bring all contact information together in a single customized dashboard.

Easily visualize subject's network

Review advanced link analysis so that a data subject’s network can be visualized and tracked

Map out associates
Thomson Reuters Contact Trace

Access accurate contact information

Increase contact trace efficiency with up-to-date contact records. View accurate, current information including addresses, phone numbers, and more of persons who might have been exposed to COVID-19.

Advanced CLEAR capabilities 

Batch Services

For large-scale investigations, Batch Services efficiently searches public records on individuals and businesses for fast reviews.

CLEAR Risk Inform

Leverage our risk scoring platform to get need-to-know information about your subjects.

CLEAR ID Confirm

CLEAR ID Confirm complements CLEAR by providing identity verification. Authenticate customers with an array of current data.


Perform searches within your own internal user interface so you can work more efficiently in a familiar environment.

Want to improve your contact tracing capabilities?

Get a free demo of Thomson Reuters Contact Trace and see first-hand what a difference it makes

Thomson Reuters is not a consumer reporting agency and none of its services or the data contained therein constitute a ‘consumer report’ as such term is defined in the Federal Fair Credit Reporting Act (FCRA), 15 U.S.C. sec. 1681 et seq. The data provided to you may not be used as a factor in consumer debt collection decisioning, establishing a consumer’s eligibility for credit, insurance, employment, government benefits, or housing, or for any other purpose authorized under the FCRA. By accessing one of our services, you agree not to use the service or data for any purpose authorized under the FCRA or in relation to taking an adverse action relating to a consumer application.

Thomson Reuters Contact Trace Solutions may only be used for the limited purpose of supporting individuals with a suspected or confirmed infection such as COVID-19 and notifying individuals that you reasonably believe may be at risk of also contracting the infection. You agree that all data will be maintained as strictly confidential and will not be shared except as necessary in furtherance of this limited purpose. No adverse or punitive action may be taken against an individual based on information obtained through your use of the solution. Product access is subject to your ongoing compliance with applicable federal, state, and local laws including those governing the privacy and security of health information.