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Customer Service and Product Support

Are there products that are ineligible to return for credit?

Please note that products included in programs such as, but not limited to, Library Maintenance Agreement/Library Management Arrangement, Library Savings Plan, West Complete, Assured Print Pricing, WestPack, and Special Offer agreements cannot be returned and are nonrefundable. These programs provide our most favorable terms, and titles within these programs are not eligible for refund.

The return policy does not apply to online, hosted, software, or Thomson Reuters ProView® eBook products. Please refer to your order form.


Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Agent" and one of our Customer Service Representatives will assist you.